Infrastructure Engineer - Deskside Support

Responsibilities

The Infrastructure Engineer role is a primary deployment and support role for business and manufacturing infrastructure within Howmet Aerospace’s global manufacturing facilities. This role reports to the Information Systems Manager (ISM) within the incumbent’s location or Business Unit.

• Work alone or as part of a team to implement, evaluate, procure, and/or support business and manufacturing computer systems and information solutions that meet the needs of the customer and add the most value to the company.
• This is to be accomplished by utilizing technically sound methods of investigation, analysis, design, planning, and scheduling.
• Provide reactionary support and/or preventive maintenance on the business and manufacturing systems in assigned area(s) of responsibility, with minimal supervision.
• Provide advice and counsel to the customers of the business and manufacturing systems in assigned area(s) of responsibility, and to other location business, manufacturing, local technical, or GBS-IS personnel.
• Develop a thorough understanding of the manufacturing and business processes in area(s) of assignment; participate in, and learn how to perform, the analysis of the customer’s processes to identify gaps and opportunities for improvement.
• Manage the Service Level Agreement (SLA) process in assigned area(s) of responsibility.
• Operate within Howmet’s IS standards and conventions and applicable Howmet BU/RU IT standards. Follow appropriate methodologies, support processes, and procedures.
• Pursue continuous learning consistent with the movement in the job requirements and changes in technology.
• In addition to individual priorities, manage a single business or manufacturing system service or smaller project including project estimates, status communications, and schedules; execute the plans including frequent review with immediate supervisor.
• Lead the discovery, planning and implementation of process improvements in the individual tasks.

Qualifications

• Basic Qualifications: Associate degree in computer science/Information Technology, or 2 years prior experience in information technology. Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
• Preferred Qualifications: Bachelor’s degree in computer science/IT/IS, Business, Math, Engineering, Finance, Economics or Accounting from an accredited institution. Minimum of 2 years’ experience in IT Operation Systems, collaboration tools and network topologies. Minimum 2 years’ experience with IT support Chains. Knowledgeable in the location’s standard, conventions, procedures and technical environment.
• Strong human relation skills and be able to interact with internal and external customers, other support groups, BU or location manufacturing management, and GIS management. Effective verbal and written communication skills.