Infrastructure Engineer

About the Role

Wells Fargo is seeking an Infrastructure Engineer within the Data Center Hosting Services (DCHS) team, reporting to the Data Center Site Manager for one or more Core/Regional Data Centers. The role designs, builds, enhances, and integrates technology infrastructure to support various portfolios, governs site activities, ensures site integrity and system availability, and enforces corporate security, governance policies, facility specifications, technology standards, processes, and disciplines. The engineer provides proactive risk identification, creates and executes remediation plans, guides a team of data‑center engineers (7 × 24 × 365+), oversees scheduling of installations and decommissions, and manages physical hardware and Layer 1 cabling changes.

Responsibilities

• Support initiatives that deliver workable end‑to‑end infrastructure solutions.
• Participate in test planning and execution.
• Communicate with end users to provide timely and accurate information and status updates.
• Design, build, enhance, and integrate infrastructure required to support various platforms and business portfolios.
• Troubleshoot and resolve tickets during implementation of store networks.
• Troubleshoot and resolve first‑level network and wireless issues.
• Present recommendations for resolving ticket requests, exercising independent judgment while adhering to process, policies, and risk controls.
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.
• Interact with internal customers.
• Manage asset inventory, ordering, shipping, and receiving.
• Receive and unpack hardware, servers, and other equipment.
• Rack and stack hardware.
• Provision and install power and network cables.
• Perform diagnostic quality‑assurance inspections.
• Conduct audits and data corrections to ensure inventory controls are met.
• Reconcile and report inventory discrepancies.
• Oversee scheduling of installations, decommissions, research, and troubleshooting of hardware and environmental events related to data‑center availability.
• Create, implement, and maintain management policies, standards, and guidelines to protect IT assets.
• Establish, standardize, and implement site‑specific operations policies, standards, and guidelines in collaboration with Corporate Properties Group and other site‑management partners.

Required Qualifications

• 2+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through work experience, training, military experience, or education.
• 2+ years of Data Center experience.

Desired Qualifications

• Experience supporting technology at an enterprise level.
• Ability to interact effectively at varying levels of the business and technical organizations, including management.
• Excellent verbal, written, and interpersonal communication skills.
• Proficiency with server, storage, mainframe, and network hardware.
• Proficiency with Layer 1 infrastructure deployments.
• Extensive knowledge of data‑center operations (space, power, cooling, and network).
• Precise attention to detail and strong organization skills.
• Focus on strong risk management in critical environments.

Physical Requirements & Work Environment

• Must be able to lift 50 lb.
• Ability to work nights, weekends, and/or holidays as needed or scheduled.
• Flexibility to work in a 24/7 environment.

Schedule

Rotating shift schedule: 3 × 12‑hour weeks (Week 1) and 4 × 12‑hour weeks (Week 2), operating from 6:30 p.m. to 6:30 a.m.

Pay

Base pay range: $44.23 – $69.71 per hour (may vary based on performance, skills, experience, or location). Employees may also be eligible for incentive opportunities.

Benefits

• Health benefits
• 401(k) plan
• Paid time off
• Disability benefits
• Life, critical illness, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings programs
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement