Infrastructure Engineer

Description

The Infrastructure Engineer supports day-to-day endpoint, mobility, and productivity application operations with a strong customer service focus. The role is responsible for supporting Microsoft Intune for iOS/iPadOS and Windows devices, Windows Autopilot deployments, software packaging, hardware refresh activities, Microsoft 365 application support, and cellular service coordination.

Duties

• Resolve escalated tickets from Tier 1 related to end-user hardware, software, and access issues; own issues through resolution with clear, professional communication.
• Use ITSM tooling to track, document, and communicate work performed, troubleshooting steps, and outcomes.
• Perform root cause analysis, identify recurring issues, and document solutions as knowledge base articles and end-user guides.
• Escalate unresolved issues to Tier 3 with complete technical notes, timelines, and reproduction steps to enable efficient resolution.
• Provide white-glove support for executives and key business users when required, including proactive follow-up and coordination across IT teams.
• Hands-On End User Support (Desk-Side & Remote):
  • Install, configure, and troubleshoot desktops/laptops, printers, and mobile devices (iOS/Android) both desk-side and remotely.
  • Troubleshoot Windows 10/11 and macOS issues (profiles, connectivity, application performance) at an advanced, end-user support level.
  • Diagnose and resolve common hardware and peripheral issues (docks, monitors, keyboards, mice, headsets, printers/scanners) and coordinate warranty repair as needed.
  • Support user onboarding/offboarding tasks including device setup, accessory issuance, and basic access validation.
  • Support VPN, Wi-Fi, and basic network connectivity issues for end users; isolate device vs. network vs. identity/account causes.
  • Validate known outages/service health and coordinate with network/security teams during broader incidents.
• Manage group memberships (security and distribution) and validate access changes based on approved requests.
• Perform password resets and assist with account lockout troubleshooting in alignment with security procedures.
• Troubleshoot common identity and authentication issues including MFA registration/challenges and Conditional Access-related access blocks (within defined support scope).
• Support and maintain Intune policies, configuration profiles, and compliance settings.
• Troubleshoot device enrollment, policy application, and configuration issues.
• Package, test, and deploy applications through Intune (Win32/MSI).
• Configure install/uninstall commands, detection rules, and basic requirement logic.
• Support pilot testing and deployment monitoring.
• Troubleshoot Microsoft 365 issues including Outlook profile/mailbox access, Teams client functionality (calling, presence), OneDrive sync troubleshooting, and basic SharePoint permissions.
• Partner with identity and security teams when issues involve authentication or policy enforcement.
• Aid in hardware refresh activities, replacements, and device lifecycle tracking.
• Support endpoint patching and vulnerability remediation efforts through operational follow through.
• Coordinate with internal teams and vendors as needed for endpoint security tooling.
• Support coordination with cellular providers (e.g., Verizon) including account updates and reviews.
• Help track billing, changes, and follow up actions.

Qualifications

• 2+ years Experience with Tier 2 support, including escalations and customer-facing troubleshooting.
• 1-2 years Advanced Windows 10/11 troubleshooting skills and working macOS support knowledge (profiles, connectivity, application support).
• Experience with Windows Autopilot and device provisioning workflows.
• Exposure to ServiceNow (ITSM, knowledge, or asset management).
• 2+ years with Intune/MDM troubleshooting experience and familiarity with endpoint security agents (e.g., Microsoft Defender, CrowdStrike).
• Exposure supporting hardware refresh programs.
• Experience coordinating or supporting cellular providers and mobile plans.

Start Date & Interviews

Start Date: August 17, 2026
Interviews: July 29-August 4

Job Type & Location

This is a Contract to Hire position based out of Brownsburg, IN.

Pay And Benefits

The pay range for this position is $40.00 - $45.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type: Fully onsite position in Brownsburg, IN.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.

About TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.