Infrastructure Engineer

Roles And Responsibilities

• Manage and maintain Windows and Linux servers and virtual machines, including patching, scheduled maintenance, and reboots.
• Administer the virtualization environment (VMware / vSphere and hypervisor management) to ensure uptime and performance.
• Maintain Fortinet firewalls, switches, routers, and load balancers, including configuration, VPN, policies, firmware updates, logging, vendor support, and change management.
• Administer wireless access points and controllers across Shepherd's locations.
• Troubleshoot and resolve circuit and non-circuit network outages, and maintain proactive network performance monitoring.
• Administer internal and external DNS records, DHCP scopes, IP addressing, and related network services to support reliable connectivity across Shepherd locations.
• Coordinate low-voltage cabling, wiring closet, rack, and network installation projects with approved vendors, including requirements gathering, standards, testing, labeling, and documentation.
• Perform Active Directory administration, including user and group add/change/delete, access rights, and Group Policy.
• Manage endpoint configuration and deployment through Intune and Autopilot, ensuring devices are secured and standardized.
• Support Microsoft 365 and Exchange Online administration, including mailbox configuration, email routing, migration support, and post-migration troubleshooting.
• Review backup logs daily, perform regular test restores, and maintain backup and recovery readiness.
• Support business continuity and disaster recovery, including UPS maintenance and related infrastructure.
• Partner with the Information Security Analyst on vulnerability management, patch remediation, and monitoring for abnormal network activity.
• Serve as the escalation point for complex infrastructure issues that rise above front-line help desk support.
• Establish and maintain current infrastructure documentation, configurations, and asset records.
• Manage vendor and manufacturer support relationships for hardware and software under warranty or contract.
• Support the transition of infrastructure services in-house from the managed service provider, ensuring no coverage gap.

Requirements

• Strong hands-on experience administering Windows Server, Active Directory, and virtualization (VMware / Hyper-V).
• Working knowledge of network administration, including firewalls, switches, routers, and wireless infrastructure.
• Experience managing DNS, DHCP, IP addressing, and related network services.
• Experience administering Fortinet firewalls, FortiGate, VPN, and related network security services, preferred.
• Experience with Microsoft 365, Exchange Online, and endpoint management via Intune and Autopilot.
• Experience supporting Microsoft 365 and Exchange Online migrations, preferred.
• Familiarity with backup and recovery tools, and sound understanding of infrastructure security best practices.
• Ability to troubleshoot complex issues methodically and communicate clearly with both technical and non-technical staff.
• Strong proficiency with Microsoft systems, including Active Directory, Microsoft 365 and Office Suite, Internet Browsers and ticketing systems.
• Ability to lift 50 pounds or more.
• Ability to travel to Shepherd offices and acquired organizations as needed.
• Ability to participate in scheduled after-hours maintenance, upgrades, incident response, and occasional weekend work as needed to support business operations.
• Proficiency with Microsoft systems, including Active Directory, Microsoft 365 and Office Suite, Internet Browsers and ticketing systems.