Infrastructure Engineer

About the Role

The Infrastructure Engineer performs a critical role in defining and implementing cloud-based solutions and strategies. This role is responsible for leading complex efforts, mentoring others, and providing level-3 support. The individual will support Infrastructure and Operations services, with a focus on cloud technologies.

Responsibilities

• Work with business and technology partners to understand needs from the client perspective
• Drive technology discussions and facilitate decisions with other teams within the organization
• Collaborate cross-functionally to develop our target state cloud platform and infrastructure
• Gather technical requirements, assess capabilities, and analyze findings to provide appropriate cloud platform solution recommendations and adoption strategy
• Design, build, and deploy efficient solutions that improve efficiencies and add value to the business
• Develop creative and efficient solutions for migration to cloud environments
• Design and build technology solutions, including the process, integrations, and automation
• Automate testing and execution of playbook actions
• Identify and execute on opportunities to automate and simplify lifecycle management
• Implement best-practice standards that will be leveraged by business units to streamline and simplify cloud platform operations
• Operate and maintain cloud-based solutions to ensure high performance and reliability
• Define and govern operational processes, guidelines, and standards that facilitate robust, scalable, cost-effective, and innovative services
• Manage risk identification within the technical architecture in partnership with security teams
• Ensure alerts and events are flowing across various cloud-based services and partners
• Support projects and initiatives to deliver on strategic goals, including building automation to improve efficiencies
• Work closely with agile teams to prioritize the implementation of user stories while balancing priorities, ensuring continuous delivery of business value
• Track time and complete assignments on schedule
• Build, maintain, and promote strong technical documentation
• Mentor and cross-train team members
• Keep abreast of and gain expertise in the evolving technology and understand how new technologies could be applied to our Cloud platform offerings
• Develop and maintain an operational dashboard to track and report on the health of IT systems, including alignment or impact to business services
• Execute POCs and feasibility studies to validate next-gen product concepts, technologies, and services leveraging results to guide business and technology decisions
• Research, test, and understand the relevant products and product capability
• Participate in the vendor community on relevant products and product capability
• Normal business hours and some after-hours/on-call responsibilities

Requirements

• Bachelor's degree in information systems, or related field, OR at least 3+ years of applicable experience
• Experience with Windows Server and/or Linux distributions, Windows Server 2012 or above, Linux distributions (Red Hat-based or Debian-based)
• Experience developing infrastructure as code and with at least a couple of the following tools:
  • PowerShell
  • JSON
  • Python
  • Azure CLI
  • AWS CLI
  • Terraform
  • PowerCLI
  • Javascript
  • OAuth, webhooks, and REST API
• A solid understanding of SNMP, Syslog, RMON, and other messaging and agent facilities
• Experience supporting cloud-native applications in an agile manner using DevOps concepts and principles
• Distributed systems design experience and integrating multiple systems using enterprise integration patterns and standard methodologies
• Proficiency in implementing Group Policy
• Experience maintaining Active Directory
• Basic networking skills used in troubleshooting client issues

Physical Requirements

• Ability to travel up to ~10% of the time, which may include weekends and evenings, as needed
• Most work is performed in a temperature-controlled environment
• Incumbent may sit for long periods of time at a desk or computer terminal
• Incumbent may use calculators, keyboards, telephone, and other office equipment in the course of a normal workday
• Stooping, bending, twisting, and reaching may be required in completion of job duties

Our Values

• Simplicity (operate) – the drive to identify root cause and innovate to remove complexity to deliver the best outcome
• Heart (emotion) – the passion that drives you to get up every day and work hard to strive for excellence
• Performance Excellence (mindset) – clearly defining high expectations, driving ownership of key roles and responsibilities, executing with integrity and emphasis while creating a culture of accountability
• Respect (philosophy) – taking pride in being inclusive and treating everyone who comes through the doors with respect

Benefits

• 401K company match up to 4%
• Paid Time Off
• Medical Insurance options including FSA & HSA
• Vision Insurance
• Dental insurance
• Employee Assistance Programs
• Team Member Referral Program
• Tuition Reimbursement
• Wellbeing Program
• Career development opportunities