Infrastructure Engineer

Responsibilities

• Accountable to meet or exceed performance metrics (KPIs) for IT Operations and infrastructure
• Perform advanced build, administration, and support of MV Transportation’s key AWS and Azure cloud technologies
• Design and deploy infrastructure compute resources utilizing the AWS stack (including EC2, Route53, S3, Lambda, etc.) to build scalable, secure, and robust cloud solutions
• Design, deploy, and administer Microsoft Windows server OS versions (2016 through 2025) and/or Azure compute services
• Implement and support Microsoft Entra and Microsoft AD/Domain administration
• Implement and support Microsoft M365 administration (Outlook/Exchange, SharePoint, Teams)
• Implement and support Microsoft Remote Desktop services web environment
• Create and implement automation processes and standards for Microsoft and AWS cloud services
• Ensure all infrastructure components meet proper performance and security standards
• Collaborate with team members to improve the company’s engineering tools, systems, procedures, and data security
• Develop and maintain design and troubleshooting documentation
• Participate in the creation of new policies and procedures for cloud service use and compliance
• Monitor infrastructure, systems operations, and critical application services; provide reporting and metrics
• Troubleshoot complex systems issues and work with third-party resources as required
• Adhere to standards across IT Operations and contribute to continual improvement in technical support and delivery
• Manage multiple projects, time, and collaboration with other staff members and departments on critical projects
• Create and maintain technical documentation as required
• Participate in an on-call rotation which includes off-hour duties
• Perform special projects and other duties as assigned

Metrics to Achieve:

• Timely management of daily tickets
• 100% daily backup completions; triaged, resolved, and documented upon failure
• 100% availability of infrastructure
• 100% Windows Server security patching compliance

Qualifications

• Three (3)+ years of experience with cloud engineering in AWS—building out infrastructure and supporting it using industry best practices
• Utilize Infrastructure as Code tools (e.g., Terraform, CloudFormation) to automate the provisioning and management of cloud resources
• Implement and maintain version control for infrastructure code to ensure consistency and traceability
• Collaborate with development and operations teams to ensure seamless integration of applications with cloud services
• Monitor and analyze cloud infrastructure performance, identifying and resolving bottlenecks and issues
• Strong capability in troubleshooting cloud (host and network) and physical server issues for some on-premises infrastructure—utilizing industry-standard tools for investigation and resolution
• Experience with server backups for both cloud and on-prem infrastructures
• Perform, build, administer, and support all MV Transportation’s Infrastructure technologies
• Two (2)+ years of experience with Exchange on-prem and Azure Active Directory
• Experience troubleshooting SharePoint, Teams, and OneDrive issues
• Bachelor's degree in Computer Science, Information Technology, or relevant experience

Preferred Qualifications

• Experience with Infrastructure as Code tools (e.g., Terraform, CloudFormation)
• Industry certifications: MCSA, MCITP, AWS Certified Associate
• Experience working in large-scale, enterprise environments with enterprise controls
• Strong proficiency in scripting and automation
• VMWare experience

Soft skills: excellent problem-solving, communication, sense of urgency, and strong customer service skills.