Infrastructure Engineer

Role Description

We are seeking a skilled and motivated Infrastructure Engineer to design, implement, and maintain our IT infrastructure, ensuring optimal performance, security, and scalability. The ideal candidate will have a strong background in network, server, and cloud technologies, along with a passion for solving complex technical challenges. You will play a critical role in supporting our business operations and enabling seamless technology experiences for our teams.

Key Responsibilities

• Manage and support LAN, WAN, Microsoft, VMWare, and Networks in multi-site environments
• Oversee the implementation of best practices for infrastructure deployment and management
• Take ownership of escalated technical issues, providing timely and effective 3rd line support
• Resolve configuration and deployment issues, ensuring the smooth operation of core IT infrastructure
• Implement system monitoring and maintenance practices for optimal performance
• Ensure efficient operation of 3rd party applications across all platforms
• Conduct root cause analysis for any problems, providing comprehensive solutions
• Manage Microsoft Windows Endpoints (Windows 11, 10) and iOS devices
• Oversee Windows Server 2019/2016 and Virtualization Technologies (VMware, Citrix, or equivalent)
• Execute seamless multi-site tenant/domain migrations, ensuring minimal disruption and efficient transition

Qualifications/Skills

• Bachelor’s degree in information technology or equivalent work experience required
• Minimum 7 years of related experience
• Certifications a plus (Azure fundamentals / SharePoint Administrator, Microsoft Modern Workplace)
• Proven Azure experience a must
• History managing Microsoft Windows Endpoints (Windows 11, 10) and iOS devices
• Competent in Endpoint Management (Kandji, Jamf, Intune), Group Policy Management, Vulnerability Management, and Audit/Compliance
• Windows Server 2019/2016 and Virtualization Technologies (VMware, Citrix, or equivalent)
• Experience in Thin Client and Windows Terminal Management is advantageous
• Proficiency in PowerShell scripting to automate and optimize tasks
• In-depth knowledge of related infrastructure technologies and landscape (hardware, software, network, security, etc.)
• Demonstrated incident, problem, and escalation management for own area of responsibility with a strong customer focus
• Strong presentation and communication skills, interacting effectively with individuals or groups at varying levels of the organization