Infrastructure Engineer

About the role

Content Guru is seeking an Infrastructure Engineer to manage and maintain the development platform that underpins our development teams. The role involves supporting the build, test, and release of products prior to deployment on multi‑tenanted cloud platforms serving customers in finance, blue‑light, and government sectors. This position is based at our head office in Campbell, California (the company’s global headquarters are in Bracknell, Berkshire).

Responsibilities

• Design and implement scalable, resilient infrastructure solutions with zero‑downtime deployment practices.
• Provide hands‑on support for operational issues and platform reliability.
• Automate workflows and processes to improve efficiency.
• Contribute to infrastructure‑as‑code and DevOps pipelines.
• Develop proactive monitoring strategies and support security best practices.
• Participate in incident response, threat simulation, and operational runbooks.
• Collaborate with development teams to resolve technical issues and support deployments.
• Design systems with high availability and disaster recovery in mind.
• Support a global, always‑on environment.
• Manage CI/CD pipelines, containerisation and orchestration, database technologies, monitoring and observability, and security/compliance.

Qualifications

• Bachelor’s degree in Computer Science, a STEM field, or equivalent experience.
• Minimum 2 years of experience in platform engineering, DevOps, or infrastructure operations.

Skills

• Familiarity with operating systems, cloud technologies, and hardware.
• Strong scripting and automation skills (e.g., PowerShell, Python).
• Understanding of containerisation and orchestration (e.g., Docker, Kubernetes).
• Excellent troubleshooting and problem‑solving abilities.
• Strong written and verbal communication.
• High attention to detail and ability to work under pressure.
• Understanding of security principles and monitoring practices (desirable).

Company Overview

Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, and the US, our award‑winning cloud technology powers mission‑critical services for some of the world’s biggest organisations. We enable seamless interactions across voice, video, chat, email, and more, and are committed to fostering an inclusive workplace where all qualified applicants are considered regardless of race, gender, religion, orientation, disability, or any other protected characteristic.