Infrastructure Engineer

Key Result Areas & Performance Standards

• Core Values: Continuously exhibit and set the example for others in display of Company values: Customer Centric, Ambitious, Proactive, Innovative, Collaborative and Accountable.
• Information Services:
  • Efficiently deploy new hardware and upgrade existing systems.
  • Provide consistent support for existing hardware systems within the data center.
  • Proactively respond to support queries, manage incidents in the ticketing system, and document resolutions.
  • Execute change requests within pre-defined timelines.
  • Oversee equipment logistics, including shipping and receiving.
  • Aid in managing hardware inventory.
  • Participate in meetings related to both internal and customer-centric environments.
  • Regularly update support procedures and process documentation as needed.
• Business Partnering:
  • Act as a partner for IT with the user community and apply most effective use of IT technology to direct business thinking.
  • Identify information technology solutions to support the business strategies across all business functions.
  • Work with key functional peers to identify IT needs, gather requirements, assist in estimating project costs and schedules.
• Other Duties as Assigned.

Qualifications

• A combination of the listed skills and knowledge is preferred.
• Bachelor’s degree in computer science or related field.
• A minimum of 1-3 years of experience in a similar role.
• 5+ years of experience in network and server administration, hardware, and performance monitoring tools.
• Proven experience in hardware administration and resolution of related issues.
• Familiarity with deploying and managing servers and hardware is a must.
• Must be able to translate business requirements into technical solutions.
• Experienced and knowledgeable of managing Azure Servers and Physical Servers.
• Knowledgeable of virtualization platforms (i.e. VMware).
• Strong problem-solving skills with a methodical approach to troubleshooting.
• Excellent communication skills, both written and verbal.
• Exceptional attention to detail.

Other Factors

• Ability to travel up to 15%.