Infrastructure Engineer

Responsibilities

• Design and implement monitoring, automation/configuration management, and reporting functions using Managed File Transfer and SFTP.
• Design, install, configure, manage, and maintain internal servers/VMs, networking, storage devices, and firewalls using VMWare, Progress, Connect: Direct, Windows, UNIX, and Check Point.
• Adhere to change management processes, incident response, and testing methodologies for modifications to systems and software.
• Anticipate, mitigate, identify, respond to, troubleshoot, and resolve issues with the systems and software.
• Document, address, and resolve all customer incidents, problems, and requests in a timely manner.
• Perform regular systems maintenance including OS/application patches, generic ID, and applications updates, and regular performance monitoring.
• Develop documentation related to new and existing systems.
• Provide excellent customer service by seeking to understand and address the customer's needs and expectations through effective communication and collaboration.
• Mentor junior team members.
• Develop and implement project plans, risk assessments, and contingency plans (disaster recovery and business continuity planning, testing, and response).
• Define and document best practices and support procedures.
• Provide after-hours support for infrastructure-related emergencies as well as occasional weekend maintenance.
• Aid in hardware and software vendor evaluation, recommendation, and negotiations.
• Aid in internal and external audits by providing supporting audit documentation and evidence.
• Interact with staff at a technical level, as required.

Requirements

• Strong knowledge of VMWare, Windows, UNIX, and Check Point.
• Experience with Managed File Transfer and SFTP.
• Proficient in change management and incident response processes.
• Excellent troubleshooting and problem-solving skills.
• Ability to mentor and guide junior team members.
• Strong communication and customer service skills.
• Ability to work after hours and weekends when necessary.

Qualifications

• Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing and Government sectors with local offices in Connecticut, Minnesota, Colorado, Massachusetts, Tennessee, North Carolina, and New Jersey / Pennsylvania area.
• iTech Solutions, Inc. is an Equal Opportunity Employer.