Infrastructure Engineer 2 (Storage, Data Protection, and VMWare)

Responsible for

• Supporting, servicing, maintaining, and improving U.S. Bank enterprise infrastructure technologies across storage, data protection, and virtual machine platforms.
• Providing day-to-day production support for critical infrastructure services, including incident response, service request fulfillment, change execution, monitoring, troubleshooting, vendor coordination, automation enablement, and operational documentation.
• Troubleshooting, triaging, and resolving incidents, alerts, service interruptions, and performance issues across supported infrastructure services.
• Executing approved standard and normal changes in accordance with documented procedures, risk controls, maintenance windows, and change management requirements.
• Fulfilling ServiceNow catalog requests and operational tasks for storage, backup, and virtual infrastructure services.
• Performing system health checks, log review, backup validation, capacity review, and service-impact analysis as needed to maintain platform stability.
• Supporting hardware-related activities, including infrastructure maintenance, vendor dispatch coordination, remote access facilitation, and validation of completed work.
• Collaborating with L2/L3 engineering teams, application owners, vendors, data center teams, security partners, and business stakeholders to resolve issues and complete approved work.
• Identifying opportunities to shift repeatable work into standardized procedures, knowledge articles, reporting, or automation.
• Maintaining accurate, timely, and professional ticket updates, work notes, task outcomes, and escalation details in ServiceNow.
• Contributing to operational documentation, SOPs, KB articles, runbooks, handoff notes, and cross-training materials.
• Participating in a 24/7 operational support model, including after-hours support, shift handoff, escalation coverage, or on-call rotation as required.

Preferred Skills And Experience

• Five or more years of experience supporting, maintaining, or servicing infrastructure technologies such as storage, backup, virtualization, server, or data center platforms.
• Three or more years of experience in a production data center or enterprise operations environment.
• Experience working incidents, tasks, requests, and changes in an ITSM platform such as ServiceNow.
• Experience following documented operational procedures, change controls, security standards, and audit/compliance expectations.
• Working knowledge of VMware vSphere, vCenter, ESXi, vSAN, SRM, NSX-T, and VMware operations tools such as vROps or VMware Aria Operations.
• Experience with VM lifecycle activity, resource changes, snapshots, datastore validation, cluster health, host maintenance mode, and VM migration or vMotion support.
• Familiarity with Dell and Cisco hardware infrastructure, including Dell OME and Cisco UCS platforms.
• Understanding of backup job monitoring, restore support, replication, disaster recovery exercises, and storage health validation.
• Experience coordinating with vendors for hardware break/fix, log collection, remote troubleshooting, and service restoration.
• Strong understanding of incident, problem, change, request, and escalation management processes.
• Working knowledge of ServiceNow ticketing, reporting, dashboards, catalog tasks, change tasks, and operational metrics.
• Experience with monitoring, alert triage, event correlation, log review, and health-check processes.
• Familiarity with automation tools or concepts such as Ansible/AWX, PowerCLI, scripting, ServiceNow Flow Designer, platform integrations, and repeat-task reduction.
• Knowledge of IT standards, security expectations, access controls, audit requirements, and risk-aware infrastructure operations.

Role Overview

The preferred candidate will bring experience across one or more of the following areas: VMware virtual infrastructure, SAN/NAS storage, enterprise backup and recovery, data center operations, hardware infrastructure support, ServiceNow ticketing and reporting, and automation-enabled operational workflows.

Pay Range

$105,400.00 - $124,000.00