Infrastructure Disaster Recovery (DR) Service Delivery Analyst

Our client, a leading Financial Services provider, is seeking an Infrastructure Disaster Recovery (DR) Service Delivery Analyst to join their team in Tempe, AZ.

Responsibilities

• Serve as key liaison during DR events for Infrastructure, acting as spokesperson for the infra towers if a gap is identified, and facilitating communications between internal groups.
• Develop an in-depth understanding of the various moving parts and functions involved in the DR process, especially as it involves infrastructure components.
• Represent the infrastructure towers in DR planning meetings with IT Leadership and operational committees to communicate status, capabilities, and infrastructure gaps.
• Apply in-depth or broad technical knowledge to provide maintenance and automation solutions across one or more technology areas (e.g., database administration).
• Integrate technical expertise and business understanding to coordinate and envision superior solutions for infrastructure components.
• Assess and coordinate high availability and seamless failover resiliency mechanisms across multiple layers of the application and infrastructure stacks.
• Manage the update and testing of DR Plans, Point In Time Recovery (PiTR) Plans, and DR Testing of those plans within SLAs without extension.
• Demonstrate technical expertise and exert influence outside of the immediate Infrastructure tower.
• Coordinate and drive innovative team solutions to complex problems.
• Coordinate DR for new Infrastructure technologies.
• Serve as the POC for DR Test / Fusion incident management events across the infrastructure towers.
• Assist in integrating solutions into the DR automation program to reduce overall recovery time for Infrastructure services.
• Coordinate innovation and technology experiments in private, public, and hybrid cloud at enterprise scale.
• Maintain an effective technical network across technical SMEs and architects for multiple service areas.
• Analyze high volumes of technical and operational data during a disaster recovery event.
• Ingest and communicate program metrics and issues with the greater Infrastructure team to enable data-driven risk management and process improvements.
• Sign off on Infrastructure procedural documentation, Disaster Recovery Plans, training modules, and other disaster recovery artifacts for quality assurance.
• Coordinate and help guide the implementation of a comprehensive testing strategy enabled through data analytics and automation.
• Manage the Infrastructure remediation review program to ensure gaps identified by other functions and stakeholders are appropriately addressed.
• Identify and remediate Infrastructure gaps identified by control teams, audit, or through internal disaster recovery assessments.
• Share key insights and learnings from participation in Infrastructure meetings with management.

Requirements

• Bachelor’s degree in Information Technology, Management Information Systems, Computer Science, or a related discipline.
• 7+ years as an Infrastructure technical engineer operating at enterprise scale.
• 4+ years of Disaster Recovery experience.
• Advanced technical problem-solving skills.
• Practical experience in both technology infrastructure and application development architectures.
• Infrastructure and service architecture/engineering experience, including functional and technical requirements gathering and solution development.

Work Environment

This is a hybrid role located in Tempe, AZ, requiring 3 days a week on site.

Pay

The approximate pay range for this position is between $39.00/hr and $57.00/hr. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location.

Benefits

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered