Infrastructure & Cloud Operations Engineer (Remote)

Responsibilities

• Support and administer enterprise observability, logging, monitoring, and security analytics platforms, with a primary focus on Splunk and related technologies.
• Support the operation, maintenance, and modernization of enterprise cloud and hybrid infrastructure environments, including AWS, Linux systems, automation platforms, and data ingestion services.
• Collaborate across multiple technical disciplines to ensure the reliability, performance, security, and availability of mission-critical systems while supporting operational initiatives, platform enhancements, and cloud transformation efforts.
• Support and maintain enterprise cloud infrastructure environments, primarily within AWS.
• Provide operational support for hybrid infrastructure spanning cloud-hosted and on-premises enterprise systems.
• Administer, maintain, and troubleshoot enterprise observability, logging, and monitoring platforms, including Splunk Enterprise, Splunk Enterprise Security (ES), Splunk IT Service Intelligence (ITSI), and successor technologies.
• Manage log ingestion, forwarding, indexing, retention, and troubleshooting across distributed systems and enterprise environments.
• Support installation, configuration, and maintenance of Splunk Universal Forwarders and related data collection components.
• Support enterprise security monitoring, analytics, alerting, and operational visibility capabilities through Splunk and related observability platforms.
• Support evaluation, migration, and modernization efforts involving enterprise logging and observability platforms, including potential transitions to Elastic or similar technologies.
• Develop, maintain, and execute infrastructure automation and configuration management processes using Ansible and related automation tools.
• Support enterprise data ingestion workflows, platform integrations, certificate management processes, and operational data pipelines.
• Troubleshoot infrastructure, network, platform, and application performance issues across multiple environments.
• Support cloud-hosted applications and enterprise infrastructure services to ensure reliability, availability, and operational continuity.
• Administer and support monitoring, alerting, analytics, and security visibility capabilities across enterprise platforms.
• Participate in cloud transformation and modernization initiatives, including migration of services from legacy on-premises environments to cloud-based architectures.
• Develop and maintain operational documentation, standard operating procedures, implementation plans, and technical runbooks.
• Collaborate with engineers, administrators, and stakeholders in a shared-services operating model where work assignments are distributed based on operational priorities and Jira-managed tasking.
• Participate in rotational on-call support for production systems and incident response activities.
• Ensure system reliability, performance, scalability, security, and operational continuity across supported environments.

Qualifications

• Bachelor's with 12+ years (or commensurate experience) of experience supporting enterprise Splunk environments, including administration, troubleshooting, data ingestion, monitoring, and operational support.
• Experience supporting enterprise observability, logging, monitoring, or SIEM platforms.
• Experience supporting enterprise cloud environments, preferably AWS.
• Experience administering Linux/Unix operating systems in enterprise environments.
• Experience with infrastructure automation and configuration management tools such as Ansible.
• Experience supporting data ingestion, log forwarding, indexing, and operational monitoring processes.
• Clearance Required: Ability to obtain and maintain a Suitability/Public Trust clearance.