Infra Support-IT Analyst

About the role

The Infra Analyst will coordinate with other client groups and vendors regarding requirements, operating system requirements, additional hardware requirements, and costs. They will create a strategy and plan to provide qualified infrastructure platforms and execute the defined plan. The role involves performing cybersecurity assessments according to enterprise and organizational requirements, training end users on the operations of new equipment, workstation software, networking, and troubleshooting problems on various platforms including Citrix, RealVNC, VDI, Linux, MacOS, Windows OS, iGel technology, and other workstation-connected hardware as well as telecom.

• Experience in configuring DNS, NTP, Proxy, etc., for MQ workstations.
• Consultant for questions regarding infrastructure, compatibility, backup, and configuration issues.
• Provide strategy for immediate and future upgrades/patching of hardware and software applications.
• Provide supporting documentation for validation and testing of upgrades.
• Drive the validation of new and existing systems by providing technical design information to assure GMP data integrity.

Responsibilities

The Infra Analyst will lead the efforts to successfully implement and support the LP1 site infrastructure, including business and manufacturing workstations, peripherals, printers, telecom, and others. This role supports multiple business groups such as Manufacturing Operations, Supply Chain, Quality, Engineering, Technical Services/Manufacturing Science. The resource will also participate in ad-hoc site infrastructure projects and ensure enterprise and organizational cybersecurity practices are followed. Finally, this role is responsible for implementing and managing service management for the tech infrastructure at the client site, including driving efforts for periodic service reviews, with the intent to drive continuous service improvements.

Requirements

• Perform technical requirements gathering and analysis of business and manufacturing IT infrastructure.

Qualifications

• GMP knowledge and training.
• Cybersecurity principles knowledge and training.
• Strong problem identification and resolution skills.
• Strong communication skills.
• Customer-focused.
• Technical growth and application experience.
• Experience working in parenteral manufacturing.
• Teamwork/interpersonal skills.
• Understanding of manufacturing safety & quality.
• Strong service delivery skills using ITIL framework.

Skills

• Available to work on Saturdays and Sundays.

Benefits

N/A

Pay

N/A

Schedule

N/A