Information Technology Systems Administrator (Police Department)

About the role

The Los Gatos Monte Sereno Police Department depends on reliable technology for public safety, investigations, communications, and record-keeping. As the Information Technology Systems Administrator, your work will directly contribute to the safety of our residents and the efficiency of our public services by ensuring all systems are stable, secure, and aligned with industry best practices, state and federal data security requirements, and Town policies.

Responsibilities

• Administer, monitor, and maintain servers, networks, workstations, storage, and related infrastructure for the Police Department and the wider Town technology environment.
• Implement and enforce security measures, patching, vulnerability management, backup and recovery, disaster planning.
• Install, configure, and support law enforcement software applications and systems such as: Body-worn cameras, In-car mobile audio video systems, Automated license plate readers, Mobile data computers, Portable and mobile radios and handheld communication devices, Computer aided dispatch (CAD), Records management systems (RMS), Mobile data, mapping, evidence technology systems and audio and video storage technology, Associated mobility, VPN management, wireless connections for video and data transfer, cellular data connections.
• Ensure the connections to CLETS, SLETS, California Department of Justice, Sheriff’s Office, ECOMM, SVDPS meet the DOJ requirements for data security.
• Troubleshoot hardware, software, and network issues; perform root-cause analysis.
• Maintain user accounts, permissions, authentication, and access control in line with department and Town policies.
• Ensure documentation, policies, and standard operating procedures are updated and followed.
• Provide technical support, both remotely and on-site, including diagnosing and resolving hardware, software and network issues.
• Plan, test, and implement system upgrades, patches, and enhancements.
• Aid with or lead procurement, installation, configuration, and maintenance of IT hardware and software.
• Manage, maintain, and troubleshoot servers, networks, workstations, and other IT infrastructure used by the Police Department and other Town departments.
• Serve as a member of the Emergency Operations Center (EOC) Team responsible for developing, installing, configuring, maintaining, supporting, and troubleshooting all aspects of EOC technology.
• Cookordination with and management of external vendors for system upgrades, maintenance, and new technology rollouts.
• Aid with or lead technology projects from conception to implementation.

Requirements

This is a hands-on role perfect for a motivated individual who thrives in a dynamic, fast-paced environment. We are looking for someone who can communicate effectively with other team members and staff and work independently with little supervision.

Qualifications

• Education: A Bachelor’s Degree from an accredited college or university with major course work in a field such as computer science, information technology systems or a related field.
• Experience: Three (3) years of progressively responsible professional level work in technology closely related to the listed essential functions and duties illustrated above.

Skills

• Experience with CAD and RMS systems, dispatch systems, bodycams and video evidence systems.
• Familiarity with state and federal regulations regarding law enforcement data, privacy, and chain of custody.
• Expertise in Windows/Linux server environments, Active Directory, VPN, firewalls, endpoint management, storage solutions, backup and recovery.
• Capability working in structured chain-of-command settings; takes direction and escalates appropriately; adheres to strict policies and guidelines.
• Strong communication skills; ability to collaborate across departments while maintaining professionalism under pressure.

Benefits

Plus excellent benefits and a 3% COLA increase in July 2026.

Pay

Salary: $62.6986 - $80.5981 per hour

Schedule

The regular schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Some evenings, weekends, or on-call/overtime may be required in case of system emergencies, major incidents, or special projects.

Additional Information

The Town of Los Gatos is an equal-opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status, or any other consideration made unlawful under any federal, state or local laws.