Information Technology System Analyst

This role is supported by Careertakes, a third-party recruiting platform. If selected, you will be employed directly by the client organization.

About the Role

This role provides first-line IT support and handles routine onboarding and desktop services for a fast-growing organization.

Responsibilities

• Triage, troubleshoot, and resolve hardware and software help-desk tickets with excellent customer service.
• Deploy and configure laptops and peripherals for new hires; manage equipment orders and asset tracking.
• Perform account provisioning and basic administration in Microsoft Active Directory and Office 365.
• Use entry-level PowerShell to automate repetitive tasks and support user account workflows.
• Provide basic technical training and documentation for end users during onboarding.
• Escalate complex incidents to senior IT staff and support IT projects (infrastructure upgrades, software rollouts).
• Support lab environments and instrumentation as required by team needs.
• Maintain ticket records and contribute to knowledge-base articles to improve team efficiency.

Requirements

• Bachelor’s degree in information technology or related field, or equivalent work experience.
• Intermediate understanding of common desktop software and PC hardware.
• Entry-level PowerShell skills with a focus on Microsoft Active Directory and Office 365 administration.
• Strong customer service and communication skills; able to work patiently with non-technical users.
• Ability to manage multiple priorities in a fast-paced environment and follow established processes.

Preferred Qualifications

• Previous experience supporting lab equipment or working in a regulated environment.

Schedule

• Full-time, in-office position.
• Primary work location: Scottsdale, AZ office.
• Typical schedule: Monday–Friday, 8:00 AM – 4:30 PM.
• Work pattern: 4 days/week in Scottsdale office and 1 day/week in Phoenix office.

Pay

• Estimated base pay: $69,660 per year.
• Up to 20% bonus potential.

Benefits

• 20 accrued PTO days annually, plus 10 paid holidays.
• 401(k) with company match (up to 6%).
• Multiple healthcare plan options plus company HSA contribution.
• Company stock grant upon hire.
• Professional development and internal growth opportunities.

Work Authorization

• Candidates must be legally authorized to work in the United States.
• The client does not sponsor H-1B visas, OPT, or employment-related visas for this position.

About the Team

The IT team supports clinical and lab-facing environments as well as standard business desktops and end-user services. You’ll join a collaborative IT group that focuses on dependable operations and improving the employee experience.