Information Technology Support Technician (D8 Burlington 111225)

About the role

The Iowa Judicial Branch is seeking an Information Technology Support Technician to provide technical support and general information technology needs across the Iowa Judicial Branch. This role plays a pivotal role in ensuring smooth operations and user satisfaction.

Responsibilities

• Provide technical computer and information technology assistance for Iowa Judicial Branch users and operations.
• Respond to user inquiries, diagnose issues, and provide effective solutions.
• Perform hardware and software installations, updates, and configurations.
• Prioritize, schedule, and administer preventative maintenance and system updates.
• Perform hands-on technical fixes, including software upgrades, hardware installations, file backups, and system configuration.
• Record all service requests, troubleshooting steps, actions, and resolutions, and update users on request status.
• Provide customer service and training to users on software applications, cybersecurity best practices, and system operation.

Requirements

• A high school diploma (or high school equivalency diploma).
• One (1) year of full-time equivalent experience in information technology.
• Experience may be substituted with related education on the basis that successful completion of thirty (30) semester hours or academic equivalent equals one year of experience.
• Two to three (2-3) years of experience in direct support of hardware and peripherals, including installation, configuration, testing, maintenance, and troubleshooting end user and network hardware, printing/scanning devices, presentation equipment, and other products.
• Experience with developing and maintaining an inventory of all IT equipment.
• Experience with imaging and deployment of PCs to end users.

Qualifications

• Knowledge of computer software, hardware, and application troubleshooting.
• Practical understanding and technical knowledge of operating systems, software, and hardware.
• Attention to detail.
• Problem-solving skills to troubleshoot and diagnose issues.
• Ability to secure confidential information.
• Customer service skills.
• Reliable transportation and the ability to travel.

Benefits

• Competitive salary.
• Comprehensive benefits.
• Opportunities for professional development.
• The chance to make a meaningful impact on the justice system.

Pay

The pay range for this position is $26.11 - $41.28. This is a contract-covered, FLSA non-exempt position. The starting salary for new State of Iowa Judicial Branch employees is expected to be at the base of the pay range. Adjustments may be made if the successful applicant has relevant experience above minimum qualifications.

Schedule

Hours: Monday-Friday, 8:00 a.m. – 4:30 p.m.

Location

Based in the Des Moines County Courthouse in Burlington, Iowa and will cover the following counties: Johnson, Washington, Louisa, Jefferson, Henry, Des Moines, Van Buren and Lee.

What's In It For You

• Collaborative, positive professional work environment.
• Opportunities to make a widespread difference in the Iowa communities.
• Excellent benefits package.
• Paid Holidays/Vacation/Sick Leave.
• Iowa Public Employees’ Retirement System (IPERS) plan.
• Employee discount program.
• Employment with the Iowa Judicial Branch may qualify for the federal student loan repayment program.