Information Technology Support Technician

About the role

Provide technical support to end users via phone, email, and remote access tools. Troubleshoot hardware and software issues, document solutions, and escalate complex issues to IT management.

Responsibilities

• Troubleshoot and resolve user-reported technology issues
• Perform routine maintenance tasks such as backups and system updates
• Document and communicate status of incidents and resolutions
• Work collaboratively with other IT teams to ensure seamless service delivery

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 2+ years of relevant IT support experience
• Strong problem-solving and customer service skills
• Proficient in Windows/Linux operating systems and common IT tools

Qualifications

• Must be legally authorized to work in the United States
• Experience with remote access tools and technologies
• Excellent written and verbal communication skills

Skills

• Technical troubleshooting
• Customer service
• Problem solving
• Remote access tools

Benefits

• Flexible work schedule
• Competitive compensation package
• Professional development opportunities

Pay

• $50,000 - $60,000 annually

Schedule

• Hybrid work model with some remote work options
• Flexible hours within a standard business day