Information Technology Support Technician

About the role

The IT Support Technician II (ITST) is responsible for installing, maintaining, and troubleshooting computer hardware, software, and network systems while providing excellent customer service to end-users under minimal supervision. This role is crucial in ensuring the company's technology infrastructure runs smoothly, supporting overall business operations and productivity.

Responsibilities

• Performs overall information systems planning, implementation, and administration in a variety of IT functional areas
• Install, maintain, and repair computer-related equipment, including laptops, desktops, phones, tablets, printers, and network devices
• Collaborates with end users to diagnose and resolve technical issues across different systems and technologies, including hardware, software, and networks
• Manage and maintain technology inventory
• Analyzes business needs and contributes to the selection of IT hardware and software to support internal business processes
• Implement and monitor security measures
• Set up, manage, and audit user accounts and permissions
• Perform regular system updates and maintenance
• Assist in technology disposal and data security
• Collaborate with the IT team on projects and improvements
• Other duties as assigned

Requirements

• Associate's degree in Information Technology, Computer Science, or related field (equivalent experience)
• 3+ years of relevant experience in IT technical support
• Proficiency in computer hardware, software, and networking systems
• Excellent problem-solving and analytical skills
• Excellent communication and customer service abilities
• Knowledge of IT security best practices

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field
• Experience in agricultural or egg industry-specific software
• Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP)
• Familiarity with mobile device management and VoIP systems

Benefits

• Regular performance reviews
• Health insurance
• Dental insurance
• Vision insurance
• HSA with company match
• Paid time Off
• Paid Holidays
• 401K with company match
• Tuition Reimbursement
• Employee Assistance Program