Information Technology Support Specialist - Information Technology (Anaconda/Butte, MT)

About the role

AWARE is looking for an Information Technology Support Specialist to join our compassionate and fully engaged team. We provide high-quality care to adults, children, and families, helping them become active and vital members of their community. Our strength lies in our culture of care, and we seek individuals who share our commitment to providing unconditional care to those in need. We are committed to a supportive and inclusive work environment where all team members feel valued and respected.

Responsibilities

• Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software within established standards and guidelines.
• Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Assist in the management of AWARE’s IT Help Desk to determine and resolve problems received from staff.
• Interact with numerous computer platforms and ensure desktop computers interconnect seamlessly with diverse systems, including validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
• Train and orient staff on the use of hardware and software.
• Configure, monitor, and maintain security camera systems and access control systems.
• Recommend and/or perform upgrades on systems to ensure longevity.
• Work with procurement staff to purchase hardware and software, and maintain an active and accurate inventory system.
• Order computer supplies and assess functional needs to determine specifications for purchases.
• Assist with fieldwork as requested.
• Assist in the development and review of written policies and procedures governing all aspects of the Information Technology Department.
• Update and maintain company contacts.
• Set up and load computer equipment with required items and prepare it for operation.
• Troubleshoot minor equipment malfunctions and correct them as directed by manuals or supervisor.
• Perform tasks necessary to prepare computers for delivery to requesting staff.
• Maintain a log of all work using the IT helpdesk system; pull, terminate, and test low voltage wiring.
• Perform necessary tasks within the Microsoft 365 environment.
• Handle other essential tasks as assigned.

Requirements

• Bachelor’s Degree in Computer Science or a related field, or equivalent experience.
• Well-documented work-related history noting skills, knowledge, or experience in information technology.
• Valid Montana Driver’s License and clean motor vehicle record.
• Knowledge of electronic equipment, hardware, software, and applications.
• Excellent verbal and written communication skills.
• Experience within the Microsoft 365 environment and excellent Microsoft Office skills.

Pay

AWARE Information Technology Support Specialists earn $18.00 - $22.00 per hour.

Benefits

• Quarterly Financial Bonus Program
• Tuition Advancement Program
• Health Insurance
• Dental/Vision Insurance
• 401(k) with company match
• Life Insurance
• Wellness programs
• Generous paid time off