Information Technology Support Specialist

Location: Ivins, Utah – Rocky Vista University Campus.

Responsibilities

• Provide support and training to users on the use of computer software and hardware.
• Install, upgrade, maintain, inspect, repair and service computer hardware and software, including servers and peripherals.
• Maintain and monitor the IT support ticketing system by receiving, addressing, and resolving tickets.
• Undertake routine, scheduled or emergency inspections as part of the preventative maintenance program on all computer equipment, replacing defective, malfunctioning, or non‑functioning hardware parts.
• Identify, research, and resolve hardware and software problems.
• Respond to defects reported by users and report as needed to leadership.
• Determine the priority and severity of calls and plan workload effectively.
• Assess and escalate serious or unusual problems to the appropriate group or analyst for resolution.
• Packing, unpacking, assembling, disassembling, and physically transporting computers, peripherals and network components from one location to another.
• Install, configure, maintain, and troubleshoot audiovisual (AV) equipment, classroom technology, and presentation systems to ensure reliable operation.
• Support the administration and maintenance of enterprise collaboration and lecture capture platforms, including Zoom, Panopto, and related technologies.
• Provide technical support for classroom technology, university events, presentations, and video‑conferencing systems as required.
• Submit verbal and written reports on the status of technology services and any issues as needed.
• Ensure that safety guidelines are adhered to.
• Attend trainings as needed.
• Perform other duties as assigned.

Skills

• Working knowledge of professional audiovisual systems, classroom technology, and enterprise collaboration platforms.
• Experience with Zoom, Panopto, and related collaboration technologies (preferred).
• Extron certification or equivalent professional AV certification (considered an asset).
• Ability to work independently or as part of a team and collaborate effectively with diverse constituencies within a university setting.
• High confidence in making strategic decisions, using good judgment, and applying innovative, creative problem‑solving skills.
• Strong communication skills, time management, and a demonstrated high level of discretion, tact, and diplomacy.
• Service‑based attitude in dealing with customers and providing high‑level support.
• Acceptable working knowledge to support a wide range of cloud‑based infrastructure, computer hardware, and software.
• Familiarity with IT security best practices.
• Well‑organized and detail‑oriented.
• Ability to use active listening techniques to improve communication with customers.

Qualifications

• High School diploma required.
• Bachelor’s degree preferred.
• ITIL version 3 or 4 certifications preferred.
• Help Desk Institute certifications preferred.
• Proficiency in client operating systems and Apple iOS.
• One to two years of experience working as a computer or systems technician.
• Valid driver’s license preferred.

Work Environment

• Performed in a positive, creative, and collaborative environment.
• Operates in a professional office setting.
• Ability to maintain good concentration while dealing with interruptions.

Schedule

• Flexibility and willingness to work outside normal business hours, including evenings and weekends, to support business initiatives.
• Flexible hours required to implement initiatives and execute deliverables.
• No travel is expected for this position.

Pay

The anticipated salary range for the IT Specialist is $53,000 to $58,000 per year. The final salary offered may vary based on job‑related knowledge, skills, experience, location, and education of the successful candidate. This information is provided per local law.