Information Technology Support Specialist
About the role
Careerscape is supporting a client opening for a Remote Entry-Level IT Support Specialist. This role focuses on providing technical support to employees, troubleshooting hardware and software issues, assisting with system access, documenting support requests, and ensuring a smooth technology experience for end users. This is an excellent opportunity for someone who is customer-focused, detail-oriented, and interested in building a career in information technology, technical support, or IT operations. The IT Support Specialist will work closely with internal teams to resolve technical issues, support computer systems, maintain IT documentation, and assist with onboarding new employees in a fully remote environment. This role is ideal for candidates interested in IT support, desktop support, technical operations, or information systems.
Compensation
The salary range for this role is $70,000 - $90,000 per year, based on experience, technical skills, communication abilities, and client hiring needs. Additional compensation and benefits details will be shared during the hiring process.
What you’ll do
- Provide first-level technical support via email, chat, and phone
- Troubleshoot hardware, software, and system issues
- Install, configure, and update software applications
- Absist with password resets and user account management
- Document support tickets and resolutions in the help desk system
- Escalate complex technical issues when necessary
- Support remote employees with technology setup and connectivity
- Maintain IT inventory and asset records
- Aid with onboarding and offboarding technology processes
- Create and update technical documentation and user guides
- Ensure timely resolution of support requests while maintaining excellent customer service
- Perform additional IT support and administrative duties as assigned
We’re looking for
- A high school diploma or equivalent required
- An associate's or bachelor's degree in Information Technology, Computer Science, or a related field preferred
- 0–2 years of experience in IT support, customer service, technical support, or related roles
- Basic knowledge of Windows, Microsoft 365, and computer hardware
- Familiarity with ticketing systems is a plus
- Strong problem-solving and troubleshooting skills
- Excellent written and verbal communication abilities
- Proficiency with Microsoft Office and Google Workspace
- Ability to work independently in a remote environment
- Professional, dependable, and customer-focused mindset
Nice to have
- CompTIA A+ certification or willingness to obtain one
- Experience with Active Directory or Microsoft Entra ID
- Familiarity with remote desktop tools
- Basic networking knowledge
- Internship or entry-level IT support experience
Benefits & Perks
- Full remote work flexibility within the United States
- Competitive entry-level compensation
- Medical, dental, and vision insurance
- Paid time off, holidays, and sick leave
- 401(k) retirement savings plan
- Paid training and onboarding
- Career growth into Systems Administrator, Network Administrator, IT Analyst, Cloud Support Specialist, or IT Manager roles
- Performance-based bonuses
- Professional development and certification reimbursement
- Collaborative and supportive remote work environment
Why apply
This role is ideal for someone who enjoys solving technical problems, helping others, and building a long-term career in information technology. You'll gain hands-on experience supporting modern workplace technologies while developing valuable technical and customer service skills.
About Careerscape
Careerscape is a staffing and recruiting firm connecting talented professionals with employers across technology, finance, operations, administration, customer support, and business services.
Application notice
Careerscape is supporting the hiring process for this client opening. By applying, you agree that Careerscape may review your application, contact you regarding this opportunity, and share your information with the hiring client for consideration. Careerscape may also contact you regarding future opportunities that align with your qualifications.
Equal opportunity statement
Careerscape and its hiring partners are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other status protected by applicable law.