Information Technology Support Engineer

Job Title – IT Support Engineer L3 Role: IT Support Engineer – L3 Duration: Initial 3 months / Ongoing Work Mode: Onsite Location: 14734 Friend Plaza, Springfield, NE 68059 Job Responsibilities Provide L3 technical support for hardware, software, and operating system issues.Troubleshoot desktops, laptops, peripherals, and network connectivity.Handle escalated incidents, ticketing, and SLA-based resolutions.Support device configuration, imaging, software installation, and maintenance.Diagnose and resolve Windows OS, TCP/IP, DNS, and DHCP issues.Maintain technical documentation and update incident records.Follow client security policies and ensure timely resolution of technical issues. Required Skills Windows OS and desktop troubleshooting.Hardware diagnostics, repair, and replacement.Networking fundamentals: TCP/IP, DNS, DHCP, LAN, and Wi-Fi.Desktop imaging, OS installation, and software deployment.Active Directory and user account management.IT ticketing systems, incident management, and SLA compliance.Strong troubleshooting, communication, and customer service skills. Experience Minimum 5–8 years of experience in IT support, desktop support, or technical support.Experience handling escalated L2/L3 technical issues in an enterprise environment.Hands-on experience with hardware troubleshooting, Windows OS, and networking. Education Bachelor's degree in information technology, Computer Science, or a related field preferred.Diploma or associate degree in IT or a related discipline may be considered.Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are an advantage.