Information Technology Supervisor - Desktop and Server Support

About the role

The Los Angeles County Sanitation Districts seeks an experienced IT professional to lead the Desktop and Server Support (Customer Services) group. This role involves supervising a team, providing technical guidance, and collaborating with other IT leaders to ensure consistent, high-quality support across the Districts.

Responsibilities

• Maintains and manages the Desktop and Server Support (Customer Services) Group
• Collaborates with other IT Supervisors to ensure consistent service delivery across the organization
• Evaluates and implements new technology solutions
• Provides technical direction, coaching, and mentoring to staff
• Assists with ongoing planning and implementation of projects in the IT Strategic Plan
• Assists in the preparation of annual operations and maintenance and capital improvement budgets
• Manages approved projects to ensure effective budgetary and resource utilization, and on-time completion
• Affirms budget and technical requirements for IT Group projects and prepares associated job plans
• Facilitates customer outreach, providing regular project status updates, and customer health checks
• Supervises the evaluation and selection of consultants and vendors
• Aids in the development and enforcement of IT policies, procedures and standards

Requirements

• Bachelor's degree in Computer Science or a closely related field from an accredited college or university
• One of the following options:
• Status as a Supervising Systems Analyst with the Los Angeles County Sanitation Districts
• Four (4) years of experience as a Senior Systems Analyst with the Los Angeles County Sanitation Districts
• Six (6) years of experience performing professional-level information technology work involving IT project management, IT services management, network management, IT infrastructure management, software development management, IT service desk management, IT cybersecurity management or other relevant domains. At least one (1) of the required six (6) years of experience must be in a supervisory capacity.

Desirable Qualifications

• ITIL 4 Certification
• Prosci Change Management Certification
• PMP Certification
• Experience managing a Microsoft 365 tenant
• Experience in Information Technology Asset Management

Benefits

• Defined Benefit Formula: 2% @ 62
• Defined Benefit Formula: 2% @ 55 (for “classic” members)
• Deferred Compensation Match
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Lifetime Paid Parental Leave
• Tuition Reimbursement
• Student Loan Payment Reimbursement

Pay

Compensation varies based on experience and qualifications.

Schedule

Hours and schedule vary based on department needs.