Information Technology Supervisor 3 (PN 20079216)

Who Are We?

The Ohio Department of Developmental Disabilities (DODD) mission is to partner with people and communities to support Ohioans with developmental disabilities and their families in realizing their version of a good life. Ohio Is The Heart Of Opportunity, And We Envision Ohio As The Best Place In The Nation For People With Developmental Disabilities To Thrive. Our Core Values Reflect Our Focus On The Experience Of Each Person We Support Inclusion PartnershipRespect

What Does an Information Technology Supervisor 3 Do?

• Leads a multidisciplinary IT operations team responsible for DevOps deployments, Tier 1 support, ServiceNow administration, and cybersecurity operations.
• Oversee day-to-day DevOps activities from the operations side, including application deployment, environment management, release scheduling, and monitoring of production systems.
• Ensure timely and high-quality Tier 1 help desk support by managing ticket queues, service levels, escalation workflows, and customer service standards.
• Oversee the administration and optimization of the ServiceNow platform, including workflow management, incident and request processes, change management coordination, and system upgrades.
• Oversee staff responsible for cybersecurity operational tasks such as vulnerability remediation, identity and access management reviews, endpoint security monitoring, and compliance activities.
• Develop and enforce operational policies, standard operating procedures, and deployment best practices that enhance reliability, security, and service quality.
• Maintain policies related to job responsibilities.
• Monitor team performance, service metrics, and system health; prepare reports and recommend improvements.
• Collaborate with development and infrastructure teams, security staff, and business stakeholders to ensure smooth deployments, incident response, change control, and continuous improvement.
• Manage staffing, workload prioritization, professional development, and performance evaluations for team members.
• Drive a culture of operational excellence, proactive risk management, and strong customer service across all supported functions.
• Attends training classes &/or seminars.
• Reads literature to keep abreast of & evaluate any emerging trends & technologies.

Job Skills

• Information Technology
• Critical Thinking
• Confidentiality
• Continuous Improvement
• Adaptability
• Analyze
• Organization
• Developmental Disabilities - Central Office Agency

Agency Contact Name and Information

Agency Contact Name and Information: Caleb Skinner, caleb.skinner@dodd.ohio.gov

Unposting Date

Ongoing

Primary Location

United States of America-OHIO-Franklin County-Columbus

Compensation

$48.93 per hour

Schedule

Full-time

Classified Indicator

Unclassified

Union Exempt

from Union

Professional Skills

• Adaptability
• Analyze
• Critical Thinking
• Confidentiality
• Continuous Improvement