INFORMATION TECHNOLOGY SPECIALIST II

About the role

The California Department of Tax and Fee Administration (CDTFA) collects revenue that supports essential public services, with its programs accounting for about 23% of state revenue, primarily in sales and use tax and special taxes and fees. CDTFA offers reliable income, stable benefits, work‑life balance, paid holidays, advancement opportunities, and the personal fulfillment of impacting Californians’ lives. Under the direction of the Information Technology Manager I on the CROS Production Support Team, the Information Technology Specialist II (ITS II) serves as an independent technical specialist lead on the most complex software solutions, conversions/integrations, and system maintenance. The ITS II manages and supports operations, maintenance, and upgrades; participates in all stages of the Systems Development Life Cycle; provides expert development, optimization, and application of solutions; leads design sessions; supports the CROS solution and related systems; acts as a team lead for CROS functional areas; mentors team members; and advises management.

Responsibilities

• Plan technical strategies to achieve department‑wide goals for CROS.
• Provide advice to the CROS Bureau chief on sensitive and complex issues related to CROS management and support.
• Participate in all stages of application, file, and web server administration and configuration in support of CROS.
• Coordinate activities for legislative changes, large system enhancements, and service/sync packs.
• Prepare reports and make recommendations for improvement.
• Ensure all letters comply with department, state, and Web Content Accessibility Guideline (WCAG) requirements.
• Participate in all aspects of User Access Security Requests and Security Task Management processes.

Requirements

• Fingerprinting and successful completion of a background investigation.
• Travel required approximately 5% of the time.
• May require overnight travel for up to five consecutive nights for training.
• Participation in E‑Verify; employer will submit Form I‑9 to confirm work authorization.
• Eligibility: current classification holders, lateral transfer or reinstatement eligibles, list or LEAP eligibles, those obtaining list eligibility, or SROA/Surplus eligibles (with priority given to SROA/Surplus candidates). Individuals eligible for a Training and Development assignment may also be considered.