Information Technology On-Site Technician

Duties and Responsibilities

• Respond to and resolve advanced service requests and incidents via phone, email, or ticketing system
• Serve as an escalation point for tickets not resolved by Level I Technicians
• Troubleshoot and resolve complex technical issues involving workstations, mobile devices, business applications, and basic infrastructure
• Support and mentor Level I Technicians
• Perform installations, configurations, and upgrades for hardware and software
• Troubleshoot and maintain printers, scanners, and other peripherals
• Administer user accounts, permissions, and group policies via Active Directory
• Provide backup dispatch support and coordination when needed
• Interface with third-party vendors on technical issues and project coordination
• Document work accurately and track time in ticketing system
• Contribute to a collaborative and solution-oriented service desk environment
• Perform other duties as assigned by management

Qualifications

• You must have one of the following:
• 4 years of IT experience in technical support or service desk roles
• OR
• A 2-year technical degree in an IT-related field plus 2 years of hands-on experience

Note: If you do not currently hold your CompTIA A+ certification, you will be required to obtain it within 6 months of hire.

Technical Skills and Knowledge

• Windows 10/11 and Microsoft Office Suite
• Office 365 administration and support
• Active Directory user and group management
• Basic networking knowledge (IP, DHCP, DNS, etc.)
• Experience with MSP tools (e.g., ticketing systems, RMM platforms)
• Familiarity with common business applications such as:
• Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Adobe Acrobat and Creative Cloud
• QuickBooks and similar accounting platforms

Other Requirements

• Regular, reliable on-site attendance at our Augusta office (this is not a remote position)
• Valid driver’s license and ability to pass a background check
• Company vehicle provided for local client site visits (use of personal vehicle may occasionally be required—mileage is reimbursed)