On-Site Technician

TKC Holdings, Inc. · Shreveport, LA · 1 mo ago

On-siteInformation Technology$21–$25/hrFull-time

About the role

TKC Holdings, Inc.—comprised of Trinity Services Group, Keefe Group, and Courtesy Products—has been a mid-market respected leader in the corrections and hospitality industries for over 40 years. With thousands of team members across the country, TKC is committed to delivering excellent products and services, exceeding customer expectations, and empowering the career development of every team member. As a subsidiary of TKC Holdings, Inc. and Keefe Group, ICSolutions (ICS) has been a leading provider of innovative telecommunications products and exceptional customer service to correctional facilities across the nation.

Responsibilities

Track and manage inmate inquiries (grievances), complaints and responses
Add and maintain PIN Numbers
Investigations
Aid facility investigative personnel with reporting needs & tasks
Cook up and coordinate planned site visits and materials delivery through facility security
Generate reports to meet facility requirements
Provide report generation assistance and limited training to new facility personnel
Weekly update of phone system status, repairs made, open items
Repair or replace broken telephone sets
Aid technical support with system troubleshooting
Complete RMA forms and track/ship tablets for replacement
Use the software to troubleshoot and provide reports when needed
Retrieve defective tablet/s and distribute spare equipment as needed
Create trouble tickets and track repair/equipment requests
Research and respond to complaints in established timelines so that problems are resolved in a timely manner
Maintain ongoing tablet/onsite equipment inventory
Work (5) days a week, (8) hours a day inside correctional facility
Other duties as assigned

Requirements

High school diploma or general education degree (GED)
One to three months related experience and/or training
Or equivalent combination of education and experience
Customer service experience
Three or more years demonstrated skills in a high tech environment, emphasizing skills in computer hardware maintenance, software management, and networking
Position can require overtime, non-standard schedules and evening or night shifts

Qualifications

Must be able to work (5) days a week, (8) hours a day inside correctional facility

Skills

Computer hardware maintenance
Software management
Networking

Benefits

Medical w/prescription coverage
Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs
Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year
Dental
Vision
Basic Life and Basic Accidental Death and Dismemberment Insurance
Voluntary benefits (i.e. short term, long term disability and many more) options may be selected to create the right package for you
Company Match for the 401(k) Retirement Savings Plan
DailyPay providing you immediate access to earned wages

Pay

$21-25/hr

Schedule

(5) days a week, (8) hours a day inside correctional facility

Equal Employment Opportunity

EEO Employer as to all protected groups, including protected veterans and individuals with disabilities. We maintain a drug-free workplace.