Information Technology Manager

About the role

Reporting to the Associate AD/Director of Financial and IT Operations, this position serves as Information Technology Manager for the Division of Recreation and Intercollegiate Athletics (DRIA). The IT Manager will supervise one or more IT Support Specialists in providing excellent technical support for desktop/mobile hardware and software to all DRIA coaches and staff, ensuring all incoming IT and AV issues and customer service requests are met. This position will plan and lead DRIA hardware lifecycle and long-term IT / AV infrastructure strategy and development. They will also partner with the University's central IT organization (ISC) in addressing the division's technology and AV needs, maintaining awareness of and participating in campus IT governance and advisory groups.

Responsibilities

• Provide day-to-day technical support to DRIA coaches and staff directly.
• Supervise one or more IT Support Specialists in providing excellent technical support for desktop/mobile hardware and software to all DRIA coaches and staff, ensuring all incoming IT and AV issues and customer service requests are met.
• Maintain and manage production hardware and software for the DRIA hardware life-cycle.
• Lead DRIA's partnership with the University's central IT organization (ISC) in addressing the division's technology needs.
• Engage the end user population and build partnerships with key stakeholders in order to understand IT / AV needs and inform strategic planning.
• Issue regular communications within the Division regarding IT and AV services and expectations; develop and maintain DRIA IT policies, processes, and best practices; manage vendor relationships; and keep up to date on ISC's current resources and innovations.
• Create and maintain IT / AV documentation for all athletic facilities, including SOPs and system manuals. This includes preventative maintenance for venue AV and game operations systems in DRIA facilities prior to the beginning of each season.
• Provide support for IT / AV investment in capital projects.
• Oversee long-term IT / AV infrastructure strategy and development in DRIA facilities including troubleshooting, repairs, and long-term planning for DRIA's connection to the University's fiber network / infrastructure.
• Provide onsite IT / AV support for men's and women's basketball games, football games, The Penn Relays, and select external events; on-call for all other events / venues.
• Other duties and responsibilities as assigned.

Requirements

• Bachelor of Science and 3 to 5 years of experience or equivalent combination of education and experience is required.
• Demonstrated customer-focus and excellent interpersonal skills with the ability to address and prioritize customer needs within a busy and complex environment.
• Previous experience managing technical staff and multiple projects at once.
• Relevant experience with Microsoft Windows 10, macOS, O365 as well as familiarity with Dell, Apple, and Android products is necessary.
• Experience with Microsoft Teams and VMWare Workspace One preferred.
• Excellent written and verbal communication skills required.
• Experience in athletics or higher education preferred.
• Ability to work evenings and weekends as required.

Pay

$84,961.00 – $97,600.00 Annual Rate

Benefits

• Health, Life, and Flexible Spending Accounts: Comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. Flexible spending accounts for eligible health care and dependent care expenses with pre-tax dollars.
• Tuition: Tuition assistance for you, your spouse, and your dependent children at Penn; dependent children are also eligible for tuition assistance at other institutions.
• Retirement: Basic, Matching, and Supplemental retirement plans with pre-tax or Roth options and a wide variety of investment choices through TIAA and Vanguard.
• Time Away from Work: Substantial paid time away from work for vacation, personal affairs, illness or injury, and family needs.
• Long-Term Care Insurance: Coverage for long-term care services received at home, in the community or in a nursing facility; eligible family members must provide proof of good health and are subject to underwriting.
• Wellness and Work-life Resources: Programs and resources to help balance work and personal life, including health and wellness initiatives.
• Professional and Personal Development: Resources to advance personally and professionally.
• University Resources: Access to libraries, athletic facilities, arboretum, art galleries, museums, cultural centers, and recreational activities, often at no cost.
• Discounts and Special Services: Savings on arts and entertainment, transportation, mortgages, cellular phone service plans, movie tickets, and theme park admissions.
• Flexible Work Hours: Creative approaches for completing work while promoting work-life balance, including non-traditional hours, locations, and job structures.
• Penn Home Ownership Services: Forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, usable for closing costs or home improvements.
• Adoption Assistance: Reimbursement of eligible expenses in connection with the legal adoption of an eligible child, up to two adoptions in your household.