Information Technology Manager

The world is yours with Meliá—continuing at Meliá means advancing on a journey without borders, seizing unlimited growth and development opportunities that our global family offers. Experience one of the most exciting journeys of your life, where personal and professional growth accompany you at every step. Explore new inspiring opportunities within Meliá and take the reins of your professional career.

Responsibilities

• Ensure the efficient operation and maintenance of all computer systems, data, and voice communications activities at the property.
• Provide a high level of IT support services to guests and staff, including 24-hour coverage for computer systems, either on-site or remotely, based on business needs.
• Perform configuration, installation, and troubleshooting of workstation hardware and software, including laptops, tablets, printers, and mobile devices.
• Handle desktop imaging, configuration of servers and workstations, and backup systems.
• Administer networks, perform PC and network troubleshooting, manage network switches, mail servers, and upgrade operating systems and application software.
• Prioritize multiple projects and demands on a weekly, daily, and hourly basis.
• Manage anti-virus and firewall systems, hardware configuration, and troubleshooting.
• Maintain and administer hotel-specific applications and install Ethernet cabling.
• Communicate clearly, both verbally and in writing, to provide direction to staff.
• Interact positively with customers to resolve problems and maintain high levels of satisfaction and quality.
• Coordinate activities with other hotel departments to facilitate communication and enhance guest satisfaction.
• Act as Manager on Duty as required.
• Complete projects and other assigned tasks.

Requirements

• Associate’s, Bachelor’s degree, or technical institute’s degree/certificate in Information Technology, Information Systems, or a related technology field.
• 2+ years of Help Desk or Desktop Support experience; previous hospitality IT experience is desired.
• Proficient knowledge of Microsoft operating systems and applications.
• Experience working with security management systems.
• Understanding of advanced desktop infrastructure, common concepts, and practices.
• Knowledge of networking as it pertains to desktop support: TCP/IP, DNS, DHCP, Wireless configuration (802.11x).
• Must be legally authorized to work in the United States.
• Strong numerical and computer literacy, including written communication, spreadsheet formulation, and online order-entry.
• Knowledge of Opera (PMS), MICROS (POS), and HotSOS is preferred.
• Ability to communicate and negotiate effectively with internal/external customers in both written and verbal formats.
• Ability to interact with the general public, customers, associates, and government officials tactfully and courteously.
• Ability to read and interpret business records, statistical reports, and financial information to prepare budgets.
• Understanding of established policies and government regulations pertaining to the business.
• Ability to make business decisions based on production reports, experience, and personal opinions.
• Must be able to discern differences in widths and lengths of lines, such as those on graphs.
• Flexibility to change activities frequently and cope with interruptions.
• Must be available to work mornings, evenings, overnights, weekends, and holidays based on business demands, including on-call availability after working hours.

Benefits

At Meliá, every professional is valued, and all employees—from junior to senior—possess unique qualities that foster constant growth and create opportunities to shape your future wherever you choose. Working at Meliá is an unforgettable experience filled with warmth, passion, and emotional moments, where you become part of a big family of "VIP People."