Information Technology Manager

Jet Access is a family-owned, professionally operated private aviation company offering aircraft management, charter, maintenance, sales, flight training, FBO services, and charter brokerage. As the first to unify every sector of private aviation under one brand, we foster a high-energy environment where excellence, ownership, and strategic action are expected. We prioritize elevating the lives of our clients, aircraft owners, and team members through purposeful growth and collaboration.

About the role

The Information Technology Manager leads Jet Access's internal IT function as a hands-on technical leader, driving Microsoft 365 administration, automation, and cybersecurity across the organization's Microsoft cloud environment. This role balances team leadership with deep technical ownership, supporting approximately 380 team members across ten company locations. You will partner with the Director of IT and Information Security and an external Managed Service Provider to ensure technology remains reliable, secure, and continuously improving.

Responsibilities

• Conduct annual performance reviews and quarterly performance discussions with IT Support Technicians, providing clear, actionable feedback tied to role expectations.
• Mentor and coach IT Support Technicians, delegating technical work appropriately and personally handling complex issues.
• Manage the IT service desk, ensuring timely incident resolution, effective workload distribution, SLA performance, and continual process improvement.
• Address disciplinary matters promptly and fairly, partnering with the Director of IT and Information Security and HR as needed.
• Approve IT Support Technician vacation and PTO requests, balancing coverage needs across ten company locations.
• Administer Microsoft 365, Exchange Online, Entra ID (Azure AD), SharePoint Online, Teams, and related Microsoft cloud services.
• Manage the complete identity lifecycle, including user provisioning, licensing, mailbox administration, permissions, and conditional access policies.
• Investigate and respond to phishing incidents, business email compromise, and other Microsoft cloud security events, including compliance searches and email protection.
• Administer Azure resources supporting internal applications and automation, including Key Vault, app registrations, service principals, and secure authentication.
• Administer SharePoint Online architecture, permissions, document libraries, and collaboration sites.
• Design, develop, and maintain PowerShell scripts, Power Automate workflows, and Microsoft Graph integrations to improve operational efficiency.
• Develop and maintain Power BI dashboards, operational reporting, and integrations connecting Microsoft technologies with ERP, CRM, and other business systems.
• Provide Tier 3 technical support and executive technology support for complex issues.
• Evaluate and implement new technologies, including AI-powered productivity tools, while maintaining appropriate security and governance.
• Partner with the company's Managed Service Provider to coordinate network infrastructure, cloud phone services, mobile device management, cybersecurity initiatives, and escalated technical issues.
• Support approximately ten company locations primarily through remote administration, with occasional travel for major projects, equipment deployments, and complex technical issues.
• Oversee IT asset management, workstation lifecycle planning, and hardware and software procurement across the organization.
• Manage software licensing, vendor relationships, DNS and domain administration, and technical documentation.
• Coordinate offsite staffing and technical support assignments to ensure appropriate IT coverage across all company locations.
• Provide input to the Director of IT and Information Security on budget needs, equipment forecasting, and staffing as company growth increases demand for support.
• Foster a culture of exceptional customer service, continual learning, and operational excellence within the IT Support team.
• Identify training opportunities that build the technical depth and independence of IT Support Technicians over time.
• Encourage IT Support Technicians to take on greater responsibility as skills and confidence develop.
• Communicate departmental needs, risks, and progress clearly to the Director of IT and Information Security.
• Complete special projects and initiatives as needed, contributing to Jet Access's continued growth and success.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field preferred; equivalent experience will be considered.
• Five or more years of progressively responsible IT infrastructure or systems administration experience, including experience leading or supervising technical support personnel.
• Significant hands-on experience with Microsoft 365, Entra ID, Exchange Online, SharePoint Online, and Azure.
• Strong PowerShell scripting skills with a demonstrated record of automating business and administrative processes.
• Experience with Power Automate, Microsoft Graph API, Power BI, and Microsoft cloud security technologies.
• Experience integrating Microsoft technologies with ERP, CRM, and other SaaS platforms.
• Strong troubleshooting, vendor management, documentation, and project management skills.
• Must pass a background check and pre-employment drug screening.
• Deep alignment with Jet Access core values and a demonstrated commitment to team member development.
• Primary work location is Fishers, IN, with work performed largely through remote administration supporting company locations.
• Occasional travel to company locations across the organization for major projects, equipment deployments, and complex technical issues.
• Availability to respond to business-critical technical issues outside standard business hours as they arise.
• Valid driver's license required for occasional travel between company locations.
• Willingness to work alongside the company's Managed Service Provider and other outsourced technology partners as needed.

Skills

• A “player-coach” who enjoys hands-on technical work while leading and mentoring a small technical team.
• Comfortable delivering direct feedback, including on performance and disciplinary matters, with fairness and respect.
• Skilled at knowing when to delegate to IT Support Technicians, when to engage the Managed Service Provider, and when to personally take ownership of a complex problem.
• A clear, professional communicator who coordinates effectively with vendors, executives, and team members across all experience levels.
• A culture carrier who fosters exceptional customer service, continual learning, and operational excellence.

Day-to-Day

• A blend of roughly 60-70% hands-on technical work and 30-40% management, planning, mentoring, vendor coordination, and project leadership.
• Daily attention to the IT service desk, incident resolution, and workload distribution across the team.
• Regular coordination with the company's Managed Service Provider on network infrastructure, cybersecurity, and escalated issues.
• Level 10 Meeting and planning meeting attendance as required to represent IT priorities.
• Occasional travel and after-hours availability for major projects, equipment deployments, or business-critical issues.

What Sets You Apart

• Relevant Microsoft certifications, such as Microsoft 365 Certified: Administrator Expert or related security certifications.
• Experience working alongside Managed Service Providers or outsourced technology partners.
• Experience evaluating and implementing AI-powered productivity tools in a business setting.
• A track record of developing junior technical staff into more independent, capable contributors.
• Experience supporting multi-location organizations of similar size and complexity.

Pay

Base salary range: $100,000 – $130,000, paid bi-weekly, commensurate with experience. This position is classified as FLSA Exempt.

Benefits

• Generous benefits package.
• Competitive wages.
• Paid vacation and holidays.
• Excellent training programs.
• Discounted flight training.

Core Values

• Safety First. Above all else, we operate with the safety of our team members, clients, and guests as our top priority. No exceptions, no shortcuts.
• Do the Right Thing for the Long Term. We act ethically, think strategically, and make decisions built for the future. Our team members are empowered to choose the harder right over the easier wrong.
• Take Care of Each Other. When we take care of our people, our people take care of our clients and each other. We show up, listen first, and lift each other up.
• Relationships Matter. Our relationships with team members, clients, vendors, and the communities we serve are the foundation of our success. We keep our word and build trust one interaction at a time.
• Maintain Positivity. We celebrate wins, lift each other up, and bring optimism and solutions to every challenge. The energy we create together is a choice, and we choose well.