Information Technology Manager

The FAENA Movement blends culture, art, and community, rooted in the warmth and traditions of the south. It combines authentic, attentive hospitality with the world’s finest amenities, acting as a catalyst for turning ideas into reality. Faena creates carefully curated spaces paired with excellence in service to delight sophisticated guests. Following locations in Buenos Aires and Miami Beach, Faena New York will open at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This opening will redefine luxury nightlife in New York with dynamic food and beverage venues and programming, establishing Faena as the ultimate destination for discerning travelers.

About the role

The IT Manager is responsible for maintaining the hardware and software of Faena New York’s computing environment. This role handles both technical and administrative tasks to ensure the functionality and efficiency of IT systems, working with owners and the hotel management company’s Information Systems Leads to evaluate equipment, explore alternatives, and recommend improvements. The ideal candidate will serve as the direct link between hotel employees, guests, and IT-related issues, providing technology solutions and collaborating with third-party software companies to adopt and optimize new and existing technologies.

Responsibilities

• Maintains and complies with all departmental policies, service procedures, and standards.
• Provides support for hotel guests, staff, and all areas of the hotel in technological matters.
• Anticipates guests’ needs, responds promptly, and acknowledges all guests (resident and transient).
• Installs, tests, and configures new workstations, peripheral equipment, and software.
• Assists with PC setup, IT systems, and access for onboarding new users.
• Resolves guest complaints to enhance the guest experience and ensure satisfaction.
• Monitors and maintains cleanliness, sanitation, and organization of assigned work areas.
• Remains accessible by telephone or email.
• Collaborates with Housekeeping and Engineering departments.
• Monitors completion of work orders submitted.
• Attends and participates in pre-shift meetings, briefings, and trainings as assigned.
• Maintains confidentiality and security of specified hotel information, correspondence, reports, and files.
• Ensures hardware and software are kept at current release levels where applicable.
• Provides telecommunication and internet support for administrative users and guests.
• Coordinates with vendors to ensure timely implementation of projects, hardware, software, and system maintenance.
• Plans and sets targets for problem resolutions.
• Maintains current inventory records of all hardware products, software licenses, and maintenance agreements.
• Manages the security of designated areas and confidentiality of all relevant information and documents.
• Oversees the appropriate retirement of computing assets.
• Establishes and maintains disaster recovery policies and procedures for hotel systems.
• Ensures all policies and procedures are followed in accordance with set standards.
• Stays up-to-date and evaluates existing and new hardware and software configurations, making suggestions for improvements.
• Identifies areas for improvement in existing systems and procedures with new software and hardware.

Requirements

• Bachelor's degree in Computer Science or a relevant field.
• Minimum of 3 years in the same or a similar position.
• Experience in the information technology space and solving various software and hardware problems.

Skills

• Excellent verbal and written communication skills; ability to satisfactorily communicate with guests, management, and co-workers.
• Proficient in the latest technology for IT systems and management.
• Proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Strong interpersonal skills and the ability to work diplomatically and cooperatively.
• Ability to multitask and function in a high-paced environment.
• Hospitality experience is necessary.

Pay

This full-time position offers an annual compensation of $125,000.

Physical Demands and Work Environment

• Ability to endure various physical movements throughout work areas.
• Ability to move safely in uneven terrain or confined spaces.
• Remain active, constantly moving, or sitting for prolonged periods at a desk while working on a computer.
• Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds constantly. May occasionally lift and/or move up to 25 pounds.