Information Technology (IT) Technician

Position Overview

AST SpaceMobile is currently seeking a skilled Information Technology (IT) Technician to support end users, maintain enterprise hardware and software systems, and contribute to the reliability and efficiency of IT operations. This role is hands-on and fast-paced, ideal for someone who excels in troubleshooting, customer service, and adapting quickly in a growing environment.

Key Responsibilities

• Provide technical support to end users for workstations, servers, and mobile devices (hardware and software).
• Support and maintain Office 365 applications for users.
• Prepare, deploy, and ship new hardware to remote sites and end users.
• Assist with deployment of on-premises hardware including routers, switches, Ethernet cabling, servers, workstations, monitors, and printers.
• Manage user accounts in on-premises Active Directory and cloud-based identity providers (Azure AD, LastPass).
• Perform software installations, patches, and upgrades to maintain system security and integrity.
• Troubleshoot issues to isolate and diagnose common hardware and software problems.
• Create and maintain accurate systems documentation.
• Escalate complex issues to subject matter experts when required.
• Perform other related duties as assigned.

Qualifications

Education

High school diploma or equivalent required; associate or bachelor’s degree in IT or related field preferred.

Experience

• A minimum of 2+ years in desktop support, help desk, or customer support roles.
• Experience supporting Microsoft Windows and Microsoft Office in a technical support capacity.
• Hands-on experience with hardware maintenance including racking servers, deploying workstations, and setting up peripheral devices.
• General knowledge of networking fundamentals (OSI model, TCP/IP, protocols, routing, firewalls).
• Ability to work in a fast-paced and rapidly changing environment.
• Flexibility to participate in on-call rotations as needed.

Preferred Qualifications

• Certifications such as Microsoft, CompTIA, VMware.
• Experience with virtualization technologies (Hyper-V, VMware).
• Familiarity with cloud IaaS platforms (AWS or Azure).
• Experience with Cisco Meraki network infrastructure.
• Experience supporting macOS, iOS, and Android devices.

Soft Skills

• Strong interpersonal and communication skills.
• Proven ability to collaborate effectively within cross-functional teams.
• Excellent written and verbal communication skills.
• Meticulous attention to detail to ensure accuracy of documentation and deliverables.
• Customer service mindset and ability to learn new technologies quickly.

Technology Stack

• Operating Systems: Windows, macOS, iOS, Android.
• Identity & Access: Active Directory, Azure AD, LastPass.
• Productivity & Collaboration: Office 365, Teams.
• Networking: Routers, switches, firewalls, TCP/IP, Meraki environments.
• Virtualization: Hyper-V, VMware.
• Cloud Services: AWS, Azure.
• Hardware: Servers, workstations, printers, mobile devices, cabling.

Physical Requirements

• Ability to lift and move equipment up to 50 lbs.
• Rack servers, run cables, crawl under desks, and work with hardware in office and data center environments.
• Ability to work in a standard office environment and use a computer for extended periods.