Information Technology (IT) Infrastructure Engineer I,II, Senior

Description

Turlock Irrigation District is currently seeking a qualified IT Infrastructure Engineer to become a valuable member of our IT Operations team. In this role, you will play a critical part in designing, configuring, implementing, supporting, and administering the District’s IT infrastructure.

About the role

• Share responsibility for the upkeep and operation of multiple datacenters.
• Serve as an escalation point for the IT Helpdesk, assisting with complex technical issues that go beyond first-level support and ensuring timely resolution of infrastructure-related incidents and requests.
• Support the implementation and use of new and appropriate information technology in the most efficient and cost-effective manner.
• Provide information systems technical support and training to IT staff and customers.
• Guide the implementation and use of new and appropriate information technology in the most efficient and cost-effective manner.
• Provide leadership and interdepartmental communication during analysis and design, implementation, and maintenance phases.
• Review, analyze, and provide recommendations for system integrations.
• Troubleshoot and maintain IT infrastructure, including network hardware and software.
• Provide system configuration and solution integration services, assisting in ensuring functional and/or technical integration with various District systems and business processes.

Responsibilities

• Develop, enhance and support infrastructure and systems for IT Services customers.
• Guide the implementation and use of new and appropriate information technology in the most efficient and cost-effective manner.
• Provide information systems technical support and training to IT staff and customers.
• Provide leadership and interdepartmental communication during analysis and design, implementation, and maintenance phases.
• Review, analyze and provide recommendations for system integrations.
• Troubleshoot and maintain IT infrastructure, including network hardware and software.
• Provide, system configuration and solution integration services, assisting in ensuring functional and/or technical integration with various District systems and business processes.

Requirements

• Education: A Bachelor’s Degree in computer information systems, computer science or related field is preferred for the IT Infrastructure Engineer I. A Bachelor’s degree in computer information systems, computer science or related field is required for the IT Infrastructure Engineer II and Senior IT Infrastructure Engineer levels.
• Experience: IT Infrastructure Engineer I: None required. Relevant experience in system and infrastructure administration including exposure to servers, networks, virtualization is highly desirable. IT Infrastructure Engineer II: Four (4) or more years of experience at the IT Infrastructure Engineer I level in technology areas related to systems, servers, networking, datacenter, user and security administration, in addition to project management. Individuals in the IT Infrastructure Engineer II level will have experience with systems analysis, systems integration, system performance and system monitoring, in addition to staff mentoring and training. Senior IT Infrastructure Engineer: Six (6) or more years of experience at the IT Infrastructure Engineer level in areas related to systems, networking, security administration and/or database management, in addition to project management. Individuals in the Senior IT Infrastructure Engineer level will have experience with operations and security administration, policy development, strategic planning, systems analysis and integration, performance monitoring, security log analysis, computer forensics, and database management and demonstrated success in mentoring and developing junior staff.

Qualifications

• Interpersonal and Communication: Ability to communicate clearly and concisely, both orally and in writing with both internal and external contacts; and work cooperatively with executive and management staff, employees and others to provide effective information technology services support at agreed-upon support levels.
• Administration and Operations: Knowledge of operation and care of general-purpose computer equipment; and principles of project management.
• Technical and Analytical: Knowledge of systems analysis, programming and testing procedures utilizing District standard computing platforms; methods practices and principles involved in maintaining an effective hardware and software platform; work on multiple tasks concurrently; analyze and resolve IT Services system problems; and properly interpret various situations in accordance with existing laws, rules, regulations and policies.