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Information Technology (IT) – Headquarters, Tucson, AZ (FT, HYBRID)

Western National Parks · Greater Tucson Area · 2 mo ago
$50k/yrFull-time

Western National Parks (WNP), a nonprofit partner of the National Park Service (NPS) based in Tucson, Arizona, is seeking a full-time, hybrid Information Technology (IT) Coordinator.

About the role

As the IT Coordinator, you will maintain WNP’s technology infrastructure, including server maintenance, software maintenance, and desktop hardware, by providing support and solutions to day-to-day issues. Reasonable accommodations will be considered for qualified individuals with disabilities.

Responsibilities

  • Ensure the security of data and information.
  • Oversee troubleshooting, system backups, archiving, and disaster recovery.
  • Complete network administration tasks, including the installation, configuration, testing, and maintenance of the LAN/WAN/wireless architecture, equipment, server, and related services.
  • Troubleshoot hardware and software issues as needed.
  • Integrate systems across multiple software platforms.
  • Maintain familiarity with technical specifications and system requirements.
  • Provide orientation and training for staff about uses of new and existing technologies.
  • Maintain current and accurate inventory of all hardware and software.
  • Define, document, and apply IT procedures and best practices for the organization.
  • Communicate work order status and maintain a log of required repairs and maintenance.
  • Make technology recommendations based upon the strategic priorities of the organization.
  • Effectively communicate relevant IT-related information to departments.
  • Manage crisis situations, which may involve complex technical hardware or software problems.
  • Provide support to Windows and Mac operating systems.
  • Stay up-to-date with the latest technologies.
  • Administer telecommunication infrastructure including cell phones, IP phones, and internet.
  • Respond to support calls on an as-needed basis.
  • Other duties as assigned by supervisor.

Requirements

  • High School diploma or GED required; Bachelor's degree in a relevant field preferred.
  • Minimum of 3 years of IT experience.
  • Valid REAL ID driver's license.
  • Ability to pass Western National Parks’ independent employment background screening, which may include employment, education, criminal, SSN verification, and professional references.

Skills

  • Virtualization of servers.
  • Network administration, email administration, database administration, server maintenance, hardware and software administration.
  • Experience with mobile devices (iPads, iPhones, e-readers).
  • Strong planning, organization, analysis, problem-solving, multitasking, and communication skills.
  • Diplomatic and effective communication, both verbally and in writing, with internal employees, board members, visitors, donors, volunteers, and the public.
  • Ability to interpret instructions furnished in written, oral, diagram, or other formats.
  • Making independent judgments and maintaining attention throughout performance of duties.
  • Customer service skills.
  • Ability to work both independently and as part of a team.

Equipment Usage

  • Computer programs including Internet, databases, and Microsoft Office suite (primarily Word, Excel, PowerPoint, Outlook, and SharePoint).
  • Equipment including computers, printers, multiline touch-tone phones, and photocopiers.

Work Environment

The noise level in the work environment is usually quiet. Work is typically performed indoors in a climate-controlled environment. The environment may vary when outside travel is required. Physical demands for this role are administrative in nature. For a specific list of physical demands, contact Human Resources at Recruiting@wnp.org.

Travel

The position may require travel to various park locations, events, conferences, and/or speaking engagements. Occasional overnight trips may be required.

Benefits

  • Choice of 3 premium subsidized PPO Medical plans with built-in HSA or HRA.
  • PPO Dental and Vision coverage.
  • Flex Medical Savings Plan and Dependent Care Savings Plan.
  • Optional Voluntary Term Life insurance.
  • 403(b) Retirement Plan with a fully vested 100% match up to 8.33% of income after 6 months of service.
  • Company-paid Short- & Long-Term Disability, a $50,000 Employee Group Life policy, EAP, and Health & Wellness resources.
  • Eleven paid holidays, plus an additional paid floating holiday.
  • Accrued paid vacation and sick time.
  • Employee Appreciation: 15% discount on employee purchases in-store.
  • Employee Referral Bonuses.

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