Information Technology Engineer

This position is based onsite at our Gainesville, FL location and reports to the Director of Information Technology.

About the role

The Information Technology Engineer is an exceptional individual with proven discipline, drive to advance, and commitment to our team. This role requires handling duties professionally while maintaining confidentiality of all internal and external data. The position demands both a "big picture" overview to align with enterprise technology direction and detailed hands-on problem-solving skills.

The Information Technology Engineer will assist the Director of Information Technology in the effective operation and management of information technology, cybersecurity, and related functions. The ideal candidate is well-organized, detail-oriented, adaptable, proactive, and thrives in a collaborative, fast-paced environment with a strong commitment to accuracy, professionalism, and continuous improvement.

Founded in 1974, King Insurance Partners operates on the guiding philosophy: Do all the good you can, in all the ways you can, for all the people you can, in every place you can, at all the times you can, as long as you can. This remains our core focus and mission today.

Responsibilities

• Assist the Director of Information Technology with day-to-day operations of the IT department, including networking, user services, information security, telecommunications, application management, and other IT functions.
• Coordinate activities with internal IT team members and external partners (e.g., Archway) to resolve issues and support agency acquisition activities.
• Enforce IT policies and procedures as directed by the Director of Information Technology.
• Support upgrades to IT systems and applications, and contribute to key objectives set by the Director of Information Technology.
• Assist with IT compliance in accordance with audit and regulatory expectations.
• Provide desktop support, troubleshoot hardware/software issues, and execute assigned projects in a multi-entity environment.
• Document support, repair, and project activities in King’s project management and helpdesk ticketing systems.
• Work autonomously on front-line troubleshooting while recognizing when additional resources are needed.
• Quickly learn new skills and knowledge to address emerging challenges.
• Troubleshoot and manage corporate infrastructure, including network connectivity, internet access, and email systems.
• Administer and maintain the telephone system and phones.
• Install and improve computer software and network equipment.
• Administer and maintain internal systems, such as Microsoft Entra and document imaging systems.
• Maintain and monitor proper access to files, programs, and hardware to ensure a secure and confidential electronic environment.
• Interact professionally with staff, clients, and customers while maintaining confidentiality.
• Support hardware and software for all staff and onsite at other branches.
• Assist with inventory management of software licenses, hardware, and IT supplies.
• Promote responsible usage and care of corporate equipment.
• Assist the Director of Information Technology with security directives and programs, including firewall maintenance, patching, and phishing/penetration/fraud testing.

Requirements

• High School Diploma (required).
• Familiarity with Network Engineer status and Insurance Agency Management Systems (especially Vertafore and Applied Products).
• 5+ years of hands-on technology experience and problem-solving skills.
• Proficiency in Microsoft Office, Windows, cloud-based and local network environments, SharePoint, and network configurations.

Skills

• Windows desktop and server operating systems, including updates/patch administration.
• Microsoft 365, including SharePoint.
• Security systems, including firewalls, antivirus, and VPN configuration.
• LAN/WAN configuration and management.
• Backup/Imaging and PC inventory management.
• Telephony systems.
• Remote Desktop Administration (RDP, Kaseya).

Physical Requirements

• Ability to safely and successfully perform essential job functions consistent with ADA, FMLA, and other federal, state, and local standards, including meeting productivity standards.
• Ability to maintain regular, punctual attendance.
• Must be able to lift and carry up to 10 lbs.
• Must be able to talk, listen, and speak clearly on the telephone.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) with employer match
• Short-Term Disability (employer paid)
• Long-Term Disability (employer paid)
• Life Insurance
• Employee Assistance Program
• Generous PTO Policy
• Tuition Reimbursement
• Employee Referral Program
• Growth and advancement opportunities

Pay

$55,000–$70,000 per year.