Information Technology Coordinator

Who We Are

We are Questeq and we stand for quality. Our technology teams possess the tools to make a real impact. Working with schools is our niche, making positive cultural changes towards digital transformation is our mission. We bridge the gap between technology and curriculum, which drives innovation in the classroom. Imagine what a school can accomplish where every student has the latest technology and is provided the means for total utilization. That is Questeq.

Responsibilities

• Oversees and executes the onsite day-to-day IT technical support and network operations
• Improves network, desktop hardware and software processes and supports critical educational strategies
• Works with Questeq and the school’s administrative team to achieve the educational organization and Questeq IT goals
• Manages and tracks call ticket queue, ticket documentation and time-to-close metrics
• Analyzes ticket information and identifies productivity improvements
• Identifies opportunities to eliminate ticket causes
• Identifies opportunities for remote resolution
• Works with Questeq administrative staff within the Front Line and Infrastructure Services departments
• Supervises the system-wide inventory of IT technology assets as defined between the educational organization and Questeq
• Aids Questeq by identifying technology infrastructure current and future needs
• Assists with recommending technology improvements

Requirements

• Industry certifications preferred
• Strong customer service and communication skills
• Associate’s degree in IT technology-related field
• Solid technical background
• Experience with leadership & vision
• Experience with strategic planning
• Experience with team building a plus
• Experience with IT management preferred
• Familiarity with communication and business systems management

Required Clearances

• Act 151: Child Abuse History Clearance
• Act 34: Pennsylvania State Criminal History Clearance
• Act 114: Federal Criminal History Clearance
• Act 168: Required Employment History Review
• Act 24: Arrest/Criminal Conviction Report