Information Technology Consultant 2

About the role

The purpose of this position is to manage and provide recommendations for the software and hardware needs of the customers of Finance and Administration Shared Services IT, including supporting the University of Oregon Police Department, Safety and Risk Services Leadership, FASS, and Utilities and Energy units on campus. The incumbent will be the technical lead for client-side software and hardware, evaluating new products, and making recommendations to unit leadership that may include multiple or cross-device platforms, while understanding the limits of available resources. They will also lead auditing and maintaining physical device inventory, as well as determining what tools should be used by the team to properly maintain inventory and manage devices and software deployment.

Responsibilities

• Imaging and deployment of user device hardware
• Device lifecycle and inventory management
• Conference room hardware management
• Installation and configuration of software
• Software license renewals
• Liaison with Information Services User Support Services
• Managing user accounts and permissions
• Providing training and writing documentation
• Diagnosing and resolving complex technical issues
• Leading a team of one to three student workers

Requirements

The incumbent will often diagnose complex technical issues and must demonstrate strong analytical and problem-solving skills. They must be self-directed, prioritizing tasks based on their own assessment of urgency and importance, and work well under the pressure of multiple projects and tasks. They must be able to communicate technical information to non-technical people at their level while also aiding users in becoming self-reliant.

Qualifications

• This classification requires a basic foundation of knowledge and skills of technology and information systems generally obtained through an AA degree in computer science, information systems, educational technology, communications, or related fields, or similar certified course work in applicable fields of study and at least one year of related work experience.
• Knowledge of imaging and deployment of machines in an enterprise environment.
• Knowledge of Windows and virtualized systems administration concepts and best practices in a production environment.
• Proficiency in Windows scripting languages.
• Knowledge of Active Directory, LDAP, Group Policy Management, and WSUS patch management concepts and best practices.

Benefits

The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visit our website.

Pay

The salary for this position is $23.49 - $43.53 per hour.

Schedule

Typical daytime hours with occasional after-hours and weekend work.

Essential Personnel

This unit may provide essential services during times of emergencies and inclement weather. This position may be required to fulfill essential services and functions during these times.

Professional Competencies

• Perform duties in a way that advances and supports the mission of the department and university.
• Work effectively in a diverse team environment and create effective relationships for problem solving and positive interactions.
• Take initiative, looking for what needs to be done and doing it.
• Pay close attention to detail.
• Maintain a safe and safety-conscious workplace.
• Maintain a respectful workplace and model a positive and proactive attitude.
• Model the highest ethical standards as this position has access to extremely sensitive enterprise and personal information.
• Provide superior customer service.
• Skill and ability to successfully communicate complex technical and operational issues to non-technical users.

Special Requirements

• Initial CJIS clearance must be completed within 60 days of hire.
• Must successfully pass an in-depth law enforcement background check.
• Must submit fingerprints to obtain a FBI Criminal Justice Information Systems (CJIS) security clearance.
• Must complete and maintain Level 4 CJIS Security Awareness Training.