Information Technology Co op STA (Jan - Aug 2027)

About the role

A close affiliate of Doosan Bobcat, Doosan Digital Innovation America, LLC (DDIA) is the primary provider of managed IT services to the world famous Bobcat Company. Beyond Bobcat, DDIA provides IT services to a wide variety of Doosan affiliates all over the world. Located in Statesville, NC, DDIA offers a robust internship (co‑op) program for college students. As a co‑op you will be considered a true employee in an eight‑month opportunity, working with bold dreams and a strong work ethic. The primary objective of this position is to act as the primary interface to the end‑user computing services supported by the IT Department to effect real‑time problem analysis and resolution, working directly with End User Computing Analysts and customers to provide services and help resolve a variety of computing and network device problems.

Responsibilities

• Provide support services for all end-user platforms, including desktop/laptop platforms, desktop image and standardization, security and mal-ware protection packages, desktop policies, and mobile computing/PDA standardization.
• Repairing PCs & peripheral equipment.
• Handles problems that the first-tier of help desk support is unable to resolve.
• May interact with network services, Datacenter services, or Application development to restore service or identify and correct the problem.
• Documents, tracks and monitors the problem to ensure a timely resolution in order to ensure customer satisfaction, eliminate downtime, and prevent cost overruns.
• Simulates or recreates user problems to resolve operating difficulties.
• Recommends systems modifications to reduce user problems.

Requirements

• Jr. or Sr. standing seeking a Bachelor’s Degree in MIS or Computer Science
• 3.0 or higher GPA preferred
• Able to commit to Doosan Information and Communications America for the entire term of the co‑op (8 months)
• High level of motivation and independence
• Strong background with Windows based software troubleshooting
• Windows XP+ and Windows Server 2008+ and the Microsoft Suite (Word, Excel, Access, and PowerPoint)
• Excellent oral and written communication skills
• Strong interpersonal skills
• Work under pressure and prioritize and manage workload
• Ability to complete assigned activities as well as meet milestones
• Ability to multi‑task technical fast
• Working knowledge and understanding of client computing technologies and their interworkings
• Ability to follow written instructions
• Must be knowledgeable in PC hardware and software
• Strong troubleshooting skills
• Experience required: 0‑2 years
• Doosan Digital Innovation America, LLC is interested in every qualified candidate who is eligible to work in the United States. However, we will not provide sponsorship or support for any immigration status for this position.