Information Technology, Analyst

About the role

Join a dynamic team supporting global HR systems with a focus on production scheduling and time and attendance solutions. This role is ideal for a detail-oriented technology professional who enjoys solving problems, improving processes, and partnering across teams to deliver meaningful system enhancements.

Responsibilities

• Support day-to-day operations for HR systems, helping maintain system stability, health, and long-term sustainability
• Configure and troubleshoot scheduling and time-related applications, with a focus on identifying effective solutions
• Partner with business stakeholders to gather needs, define requirements, and translate them into functional and technical specifications
• Collaborate with internal teams, contractors, and third-party vendors to deliver high-quality system changes and enhancements
• Analyze processes, data, and technology to identify improvement opportunities and support better business outcomes
• Help move prioritized initiatives forward through discovery, planning, implementation, testing, and stabilization
• Create and execute test scripts, support user acceptance activities, and help ensure solutions are functioning as intended
• Document system updates, technical changes, and process improvements to support knowledge sharing and continuity
• Communicate updates and changes clearly to users with a range of technical backgrounds
• Support ongoing HR technology efforts by recommending practical solutions aligned with business needs

Skills

• Bachelor’s degree in Computer Information Systems, Management Information Systems, or a related field preferred
• At least 3 years of experience supporting or delivering complex technology solutions
• Experience configuring, supporting, or solutioning time and attendance and scheduling applications
• Working knowledge of integrations between scheduling or timekeeping systems and related platforms
• Ability to gather business requirements and turn them into clear specifications
• Strong analytical skills with the ability to assess data, processes, and system impacts
• Experience supporting production systems, stabilization efforts, and ongoing operational needs
• Comfort working independently while also contributing in a collaborative team environment
• Ability to manage ambiguity, balance priorities, and think proactively
• Clear communication skills with the ability to work effectively across technical and non-technical audiences
• Preferred: 5+ years of relevant experience supporting or delivering technology solutions
• Preferred: Experience with Infor WFM
• Preferred: Experience with Indeavor or similar scheduling applications such as Shiftboard or Infor APS
• Preferred: Background in reporting and analytics
• Preferred: Experience working with HR systems, processes, or technology projects in a global environment

Benefits

Competitive compensation and benefits including medical, dental, vision, and retirement.

Pay

The pay range for this role is $84 - $121 per hour based on qualifications and experience.