Information Technologist with Security Clearance

We are seeking a highly skilled Information Technologist to provide Information Technology (IT) and Knowledge Management services for the Fire Center of Excellence, Fort Sill (USAFCOEFS) and its subordinate organizations. The successful candidate will provide client administration for Microsoft desktop and laptop systems.

Responsibilities

• Provide network registration of client equipment into the current installation software/asset management application.
• Establish, maintain, delete, and troubleshoot Microsoft Intune accounts/client systems.
• Troubleshoot and resolve user/client standard application/configuration problems via telephone assistance, remote control, and at user locations.
• Maintain local standard operating system and local/standard client application software to current Army configuration, service pack, patch, security fix, and virus definition standards.
• Perform troubleshooting to resolve desktop baseline application and email problems.
• Coordinate standard system image configuration changes with the NEC.
• Provide guidance to desktop services technicians, assigned users, and peers.
• Install, configure, and maintain desktop applications.
• Configure Standard Army application systems.
• Install, configure, and maintain desktop Commercial off-the-shelf (COTS) and Government off-the-shelf (GOTS) authorized client applications.
• Perform commercial hardware repair on computer systems.
• Assist System Administrators with testing local client applications and security patches.
• Troubleshoot TCP/IP and LAN/WAN connectivity.
• Create/update documentation for conventional technical processes (Continuity Books).
• Assist System Administrators with installing/testing of system software or network hardware configurations and coordinate the documentation of all client hardware and software changes, including generating and modifying procedures for the Standard Operating Procedure (SOP)/User’s Guide.
• Use the Army Enterprise Service Desk system to create, modify, update, and resolve new or assigned customer support request incidents.
• Assist in the preparation of technical documentation and configuration change requests.
• Clearly and concisely communicate correct information in response to telephone assistance calls, user requests, technical questions, or when attending meetings as a technical representative, to technical and non-technical users at all levels of the command.
• Provide daily on-site operational and sustainment Tier one initial support for installed classroom audiovisual equipment (hardware, software, and ancillary and associated items of equipment, including networking and TEAMS video conferencing for FCP classrooms).

Requirements

• Education must be in a directly related IT discipline (e.g., Computer Science, Information Systems, Computer/Software Engineering, Management Information Systems, or Computer Forensics/Security).
• Associate’s degree OR 3 years of directly related IT field experience in desktop support or network administration.
• Minimum of 2 years of client support in a Microsoft Windows-based environment.
• Experience with providing client support for users on Microsoft Windows network operating systems in a Microsoft Intune environment using applications in Microsoft 365 (including Outlook, OneDrive, Word, PowerPoint, Excel, OneNote, SharePoint, Teams, Viva Engage, and Access).
• Strong base of experience in troubleshooting and resolving desktop-related issues or user problems.
• Knowledgeable in PC imaging, connectivity, remote printer setup, and troubleshooting automated email systems.
• Experience in implementing systems security to include managing and issuing passwords, establishing user/group accounts, and recommending and developing file permission attributes.

Qualifications

• DoD Directive 8570.01 Compliance: Must possess a current Security+ certification (or equivalent IAT Level II baseline certification).
• Computing Environment (CE): Must hold current Computing Environment MD-101 certification or equivalent.
• DoD Secret clearance required.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Location: On-site at Fort Sill, OK. Full-time position.