Information Technologist 1 (20024734, 20022421)

Organization: Rehabilitation & Correction – Operation Support Center. Contact: Vlora.mcafee@drc.ohio.gov. Work Location: 4545 Fisher Road, Suite D, Columbus, Ohio 43228. Compensation: $26.54/hour. Schedule: Permanent Full‑Time. Classified position, Union: OCSEA. Primary Job Skill: Information Technology. Primary Technology: IT Service Management Tools.

About the Organization

Guided by a single mission “To reduce recidivism among those we touch,” the Ohio Department of Rehabilitation and Correction believes that everyone is capable of positive change. Our staff embrace these core values and serve as role models for pro‑social behavior conveying an attitude of dignity and respect in the treatment of others. The Ohio Department of Rehabilitation and Correction has been tasked with front line crime reduction through rehabilitative treatment and programming efforts provided in a safe, secure and humane correctional environment and effective community supervision. Our goal is to protect the public through helping individuals turn away from crime and become productive, contributing members of our communities, ensuring a safer Ohio for all Ohioans now and in the future. Learn more at www.drc.ohio.gov.

Responsibilities

• Work location TBD.
• Apply knowledge of computers and electronics under immediate supervision to provide support and service to information system users on standalone, client/server, web‑based, and/or networked environments using established methods and procedures; provide installation and monitoring support to IT specialists.
• Provide support to ODRC Information System users and/or IT specialists in adherence to ODRC policies and procedures.
• Provide support and services within the ODRC Helpdesk to internal and external customers.
• Create and analyze incident and problem tickets to ensure proper completion and assignment of incidents or service requests.
• Ensure all policies and procedures are followed for prioritization, categorization, and escalation.
• Initiate first‑level resolution within the confines of access and security authority; follow up to ensure first‑level resolution within time limits prescribed by service level agreements (SLAs).
• Act as liaison for services within the ODRC Helpdesk.
• Assist with on‑boarding processes for new employees and collaborate with other program areas by interfacing and utilizing other IT applications or platforms.
• Participate in and/or provide technical IT assistance related to projects, tasks, and assignments