INFORMATION SYSTEMS SECURITY ENGINEER (ISSE)

Duties & Responsibilities

• Track executive aircraft in flight and assist with communications issues.
• Respond to incident calls involving airborne Mission Communications Systems.
• Provide expert guidance on MCS operations aboard C-32A, C-40B/C, and C-37A/B aircraft.
• Aid onboard Communications Systems Operators with troubleshooting anomalies and outages.
• Use Command and Control tools and secure collaboration platforms to support active missions.
• Cook up with GSOC personnel, airborne crews, network engineers, and external service providers.
• Maintain awareness of communications status and help identify recurring issues and operational trends.
• Review flight-monitoring solutions provided by commercial satellite communications providers.
• Recommend improvements to monitoring, troubleshooting, and incident-response processes.
• Document incident details, troubleshooting actions, status updates, and resolutions.
• Support after-action reviews and trend analysis following mission-impacting events.
• Maintain continuous mission support during assigned shifts, including weekends and federal holidays.

Qualifications

• Clearance Requirement: Must hold an active Top Secret clearance.
• Education: Bachelor’s degree in Information Technology, Telecommunications, Aviation Systems, Engineering, or a related field.
• Experience: Minimum five years of experience supporting airborne communications, mission systems, or command-and-control operations.
• Subject-matter expertise: With the Mission Communications Systems of C-32A, C-40B/C, and/or C-37A/B aircraft.
• Experience: Troubleshooting airborne voice, video, data, or satellite communications issues.
• Experience: Supporting executive airlift, military aviation, or mission-critical operations.
• Technical Knowledge: Knowledge of airborne Mission Communications Systems and executive aircraft communications operations.
• Experience: Working in a GSOC, network operations center, or comparable operational environment preferred.
• Technical Knowledge: Familiarity with commercial satellite communications, air-to-ground connectivity, and secure communications.
• Experience: Understanding of incident response, fault isolation, escalation, and operational reporting.
• Technical Knowledge: Familiarity with Command and Control tools, secure chat platforms, and flight-monitoring systems.
• Experience: Ability to interpret technical status information and communicate troubleshooting guidance to airborne operators.
• Certifications: Relevant aviation communications, network, cybersecurity, or systems certifications preferred.
• Appropriate DoDM 8140.03 certification: May be required based on assigned system access.