Information Systems Operations Specialist (IS1203 - Kyle)

Responsibilities

• Logs and tracks issues related to the maintenance, repair, and upkeep of organizational Information Systems.
• Installation and troubleshooting of software, phone systems, desktops, audio visual equipment, network, and other related equipment.
• Provides expert technical support, guidance, and training to end-users on computing equipment, applications, and enterprise solutions.
• Documents, works, resolves, and disposition end-user support requests submitted via help desk portal, email, phone, instant messaging, or verbally.
• Maintains user account information, group membership, and email mailboxes.
• Maintains work log of daily operational tasks required for provisioning and maintaining operable hardware inventory.
• Installs, configures, and troubleshoots computing equipment, peripherals, applications, and medical devices.
• Works on infrastructure installations including structured cabling, networking equipment, wireless access points, audio/video conferencing equipment, security cameras, and UPS devices.
• Collaborates on joint team projects and with other departments to assist with developing and implementing solutions to meet business needs.
• Stays current with employed technologies and solutions, engages in personal development initiatives, contributes resolutions to IT KB articles, and participates in after-hours support coverage.
• Provides excellent internal and external customer service.
• Addresses and assists patients, staff, vendors, contractors, guests, and business partners with the highest level of courteousness and professionalism.

Qualifications

• High School Diploma or equivalent required.
• Minimum 2 years’ experience of technical support and user account management preferred.
• Associates degree in Information Systems or equivalent preferred.
• Knowledge of Windows operating systems, networking fundamentals, and Active Directory required.
• Willingness to complete A+, Network+, or Security+ certification within 6 months of hire date.