Information Systems Network Management Specialist

About the role

This position is located in the IT Services Unit within the Information Services Division in Oklahoma City, OK. Remote working will NOT be an option for this position.

Responsibilities

• Design, Engineer, Install, and maintain wired and wireless data networks for the OSBI to support agency operations, including systems by which OSBI data networks and resources are accessed externally.
• Confer with OSBI users and external agencies to help plan for connectivity needs for Law-enforcement systems.
• Responds to and troubleshoot issues relating to OSBI’s wired and wireless network infrastructure including any interagency connections.
• Aid in after-hours network issues when needed.
• Take on and troubleshoot escalated network issues from Network Administrators as needed.
• Keep current in technical knowledge of network hardware, protocols, and standards.
• Pass on technical knowledge of OSBI systems to network administrators through teaching and documentation.
• Research and makes recommendations regarding improvement and acquisition of network infrastructure.
• Work with vendors to provide quotes for new acquisitions and renewals.
• Ensure OSBI networks adhere to security standards set by the FBI.
• Ensure security best practices are used in design and engineering.
• Aid other teams within ITS in the installation of the new systems when networking is needed.

Requirements

• Knowledge, Skills and Abilities required at this level include knowledge of basic networking and computer systems; various types of equipment used in information systems networks, such as personal computers, and other electronic equipment; of basic electronic circuitry; of systems analysis; and of communications theories and terminology.
• Ability is required to troubleshoot basic networking and advanced personal computer issues; to communicate effectively; provide customer service; to establish and maintain effective working relationships with others; and ability to work in a team environment.

Qualifications

• Education and Experience requirements at this level consist of a high school diploma or equivalent and two (2) years of experience in troubleshooting basic networking and advanced personal computer issues.

Skills

• Knowledge of switching and routing, firewall, load-balancing, and cloud infrastructure, and various troubleshooting methodologies.
• Ability to analyze and resolve systems problems; read and follow network designs; and provide assistance and guidance to lower-level staff and team members.

Benefits

N/A

Pay

• Level I: $83,930.00
• Level II: $88,127.00
• Level III: $92,533.00

Schedule

N/A