Information System Analyst

Summary of Position

The Information Systems Analyst position provides maintenance and support for every aspect of electronic equipment such as computer hardware, software, networking, and telephony. This role will also perform general technical support functions, including physical installation, assembly, configuration and maintenance of the personal computing devices. While working under the supervision of the Network Administrator, this person will work with a great deal of independence to establish daily and weekly work order priorities and performs related work as required and maintenance of all technology and communications. Most duties will be completed at the IT shop; however, some responsibilities will require travel to other Kintegra sites.

Performance Requirements

• Advanced knowledge of computer hardware and repair
• Proficient with configuring new laptops and desktops (PDQ and Acronis experience a plus)
• Proficient with Windows 7/10, MS Office, and O365 (Outlook, Teams, SharePoint, OneDrive)
• Basic understanding of support ticketing system (JIRA experience a plus)
• Basic understanding of networking principles and devices
• Basic understanding of Active Directory
• Field technician experience a plus
• Must be able to sit, stand and walk for long periods of time
• Ability to pick up and move equipment weighing no more than 50 lbs. without assistance
• Manual and physical dexterity
• Ability to read and understand the English language
• Ability to effectively maintain confidentiality of records and communicate with all levels of personnel
• Valid NC driver's license
• Five years of general computer installation, maintenance and repair experience or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed
• Excellent communication, time management and problem-solving skills

Education & Experience

• Education: Two-year technology-related degree or equivalent experience
• Experience Required: Minimum 3 years' experience maintaining and supporting Windows-based computers, network and applications; 5 years preferred
• A+ Certification(s): none

Key Responsibilities

• Provide PC, printer and network support
• Perform all PC installs and modifications
• Perform all desktop application installations
• Perform application configuration for new computers
• Perform basic network administration tasks
• Manage all PC and data backup and migrations
• Make recommendations for future technology standards
• Maintain proper inventory of computers and hardware supplies
• Create and maintain documentation for all information technology processes and procedures
• Assist IT Service team with phone support as needed

Benefits

• Monday–Friday schedule (no weekends)
• Medical, Vision, and Dental Insurance
• 403(b) Retirement Plan with employer match up to 8%
• Paid Time Off after 90 days
• Holiday Pay starting on day one
• Tuition reimbursement up to $5,000 per year

Kintegra Health Core Requirements

• Patient First – An approach to care that holds primary, the well-being and desires of the patient
• Build not Blame – Focusing first on finding fault with the process rather than the person
• Integrity and Honesty – Fostering an acceptance of openness, honesty, and fairness in words, deeds and the use of organizational resources judiciously for both internal and external customers
• Cooperation and Flexibility – Related to an internal belief that we function as part of an interdependent team with only shared gains or losses thereby committed to assisting whenever possible beyond the prerequisite job description
• Culturally Sensitive – Always working toward increasing one's ability to understand, communicate with, effectively interact and care for people across cultures, while having an acute awareness of one's own culture