Information Management Analyst - Mid Level

About the role

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. We are proud to support active-duty military spouses; roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

As an Information Management Analyst – Mid-level, you will manage and analyze information using a variety of techniques and tools. You will support data management efforts with business owners and technical teams to manage and analyze information and data including master and reference data in adherence to USAA internal policies, standards, procedures, and external laws and regulations. This role supports one or more information management functions: Metadata management to ensure information is understood, Data Quality to ensure data is measured and trusted, Retention Management to ensure data is retained and purged appropriately, or Data Security to ensure data is properly secured and handled based on sensitivity and regulatory requirements. This may include working with Information Asset Stewards and technical Owners to log data sources, support the Authoritative Data Source certification, ingest metadata and data lineage into the Enterprise Data Repository, provide data quality oversight, monitor data SLAs and data quality index, remediation times, and monitor material modifications to ensure re-certification occurs if warranted.

This position requires 4 days per week in the office and can be based in San Antonio, TX; Plano, TX; Phoenix, AZ; or Charlotte, NC. Relocation assistance is not available. USAA does not provide visa sponsorship for this role; candidates who will need immigration support (H-1B, TN, STEM OPT, etc.) should not apply.

Responsibilities

• Identify opportunities for process improvements across all IMA responsibilities and processes
• Participate in and possibly lead discussions with cross-functional teams to drive consistency, efficiency and effectiveness of information management
• Participate in development of best practices and tools based on business needs
• Maintain Information Asset Inventories and ensure data and assets are classified appropriately
• Support delivery of information in accordance with Information Governance standards and data management practices through documentation, collaboration, and execution of defined processes
• Partner across governance, technology and business to identify critical data and develop data quality rules across appropriate dimensions
• Maintain metadata repository and proper metadata association
• Develop process improvements and enhancements to mitigate data quality risks including data quality plan development, implementing data quality rule checks, monitoring data quality results, reports and dashboards
• Document and update data quality corrective action plans
• Support compliance assessment process by reviewing and documenting failures from data quality compliance assessment checks
• Create and maintain reference data in accordance to defined processes and procedures
• Help define and drive implementation of processes and enhancements to mitigate data quality risks
• Support compliance assessment process by identifying and escalating items that may be a risk to the corporation
• Support Privacy initiatives through classification, tagging, and analysis of sensitive data
• Ensure compliance and remediation of sensitive data in accordance to defined policies and processes
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Requirements

• Bachelor's degree in a business or science field; OR 4 years of relevant education and/or experience
• 4 years of experience in an information management practice, business application function, or data delivery; OR if Advanced degree in a Business or Science discipline, 2 years of experience in data and analytics, technical, or business relevant function
• Basic working experience following data management practices and theories and utilizing tools to implement data management to address data management risks and concerns
• Intermediate working SQL knowledge including SQL-based languages
• Ability to build business knowledge through meaningful partnerships at the individual contributor and leadership levels
• Demonstrated skills in understanding and correcting data discrepancies, identifying data anomalies, and root cause analysis
• Demonstrated advanced communication skills with the ability to deliver presentations to all levels of management

Qualifications

• Experience governing enterprise AI capabilities, including AI agents, generative AI solutions, and intelligent automation platforms
• Knowledge of data governance frameworks, control environments, and data trust practices
• Hands-on experience with Alation, Bigeye, or similar governance and observability platforms
• Experience managing structured and unstructured data assets across complex enterprise ecosystems
• US military experience gained through military service or as a military spouse / domestic partner

Pay

The salary range for this position is $103,450 – $197,730. Actual salary may vary by location. USAA has an effective process for assessing market data and establishing ranges to ensure competitiveness. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits

USAA employees enjoy best-in-class benefits to support physical, financial, and emotional wellness. These include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Career path planning and continuing education assist employees with professional goals. For more details, visit the benefits page on USAAjobs.com.