Information Governance Analyst I

Role Overview

This position supports the administration, integrity, accessibility, and compliance of corporate records and information assets across physical and electronic environments. The Information Governance Analyst I assists with records and information management, document management, SharePoint content administration, offsite storage reconciliation, and digital transformation initiatives. The role blends technical support, records coordination, and project work, including manual tasks related to physical records management.

Responsibilities

• Administer daily Records and Information Management functions, ensuring physical and electronic records are accurate and managed consistently.
• Support the collection, indexing, labeling, and lifecycle management of physical records, which may include manual labor such as handling paper boxes.
• Coordinate and reconcile offsite storage inventory and related activities, including audits to ensure system databases match vendor records.
• Support the migration and administration of electronic content into SharePoint, including permissions auditing and site reviews.
• Serve as an initial point of contact for Information Governance, Records Management, and SharePoint-related requests, performing ticket triage for the team.
• Assist with project work, including a large-scale migration from shared drives to SharePoint.
• Maintain process documentation, job aids, and standard operating procedures.
• Review and audit records to identify data quality issues, outdated information, and compliance gaps.
• Communicate clearly and professionally with employees, vendors, and cross-functional teams.

Required Qualifications

• Experience: A minimum of two years of direct work experience in an office support environment.
• Experience with records keeping.
• Technical Skills: Intermediate proficiency with Microsoft Office 365 applications (Word, Excel, Outlook, PowerPoint).
• Proficiency in SharePoint is desirable.
• Education: High School diploma or GED.

Preferred Qualifications

• Demonstrated understanding of Information Management principles.
• Experience with Jira.
• Certifications such as CIP, CRM, or IGP.