Information Desk Rep - PT (2nd Shift)

Schedule

Every other Saturday/Sunday 12p–8p, plus covering other open available shifts as needed.

Summary

Greets and welcomes visitors, patients, and vendors, providing excellent customer service, hospitality, and a positive experience. Provides accurate information and directions, and receives and responds to all telephone inquiries.

Responsibilities

• Utilize hospital computer system to access patient registration data and direct patients/visitors to appropriate locations within the hospital.
• Verify all staff is wearing ID badges.
• Abide by and enforce visiting hour policy and procedure.
• Communicate directions to all locations/departments within the facility.
• Receive and respond to all telephone inquiries and assist visitors with special needs.

Requirements

• 2 years of customer service experience.
• Strong verbal communication skills and excellent telephone etiquette.
• Excellent interpersonal skills and ability to work as a team player.
• High school diploma or equivalent.

Pay

$18.36 – $23.60 hourly.

Benefits

• Medical, prescription, dental, and vision insurance.
• Health and dependent care flexible spending accounts.
• 403(b) (401(k) subject to collective bargaining agreement).
• Paid time off and paid sick leave as provided under state and local laws.
• Short-term disability and optional long-term disability.
• Colleague and dependent life insurance, and supplemental life and AD&D insurance.
• Tuition assistance.
• Employee assistance program that includes free counseling sessions.

Eligibility for benefits is governed by the applicable plan documents and policies.