Information Desk Associate

Why work for us

At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care – a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.

About the role

Location: Methodist Hospital, 8303 Dodge St., Omaha, NE

Responsible for greeting patients, employees, and visitors in the Emergency Department.

Responsibilities

• Greets patients, employees, and others in a professional manner to assure excellent response to request for information and service.
• Provides direction and information assistance regarding the location of clinical services, administrative meetings and other general needs by communicating clearly to assure customers reach their destination.
• Coordinates with Emergency Department staff for in-coming surgical patients.
• Directs and assists patients with appropriate forms.
• Communicates with surgical staff to alert them of waiting patients.
• Provides transportation assistance for patients and family members at the front entrance by taking them to the Admitting Department for registration.
• Provides general communication duties, including initiating, receiving, and directing telephone messages and maintaining written communication pieces like maps and patient handbooks by clarifying customer needs to respond appropriately to requests for information.
• Performs other duties as assigned, maintains teamwork, positive mentoring, and willingly assists with training of employees by positively assisting with the implementation of new procedures and job functions to enhance admitting services.

Requirements

• High school diploma or General Educational Development (G.E.D) equivalent required. Individuals with significant progress toward high school diploma or significant experience in providing customer/patient service may be considered in lieu of high school diploma.
• Must be 16 years of age.
• Participates in mandatory in-services and continuing education programs as mandated by policies and procedures/external agencies and per administrative direction.
• Previous customer service and medical terminology preferred.
• Requires the ability to provide transportation to other campus locations within a reasonable timeframe.

Skills & Abilities

• Must have excellent written and verbal communication skills to effectively meet customer needs and appropriately read computer-generated reports.
• Ability to handle multiple priorities successfully required.
• Ability to use a computer required.
• Ability to transport/escort patients and guests/family members to appropriate locations via stairs, elevators, or ramps.
• Ability to communicate with others through a glass barrier.

Physical Requirements

Weight Demands: Medium Work - Exerting up to 50 pounds of force.

Physical Activity:

• Not necessary for the position (0%): Climbing, Crawling, Kneeling
• Occasionally Performed (1%-33%): Balancing, Carrying, Crouching, Distinguish colors, Grasping, Lifting, Pulling/Pushing, Standing, Stooping/bending, Twisting, Walking
• Frequently Performed (34%-66%): Fingering/Touching, Keyboarding/typing, Reaching, Repetitive Motions, Sitting, Speaking/talking
• Constantly Performed (67%-100%): Hearing, Seeing/Visual

Job Hazards:

• Not Related: Chemical agents (Toxic, Corrosive, Flammable, Latex), Equipment/Machinery/Tools, Explosives (pressurized gas), Electrical Shock/Static, Radiation Alpha/Beta/Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc), Radiation Non-Ionizing (Ultraviolet, visible light, infrared, and microwaves that cause injuries to tissue or thermal or photochemical means), Mechanical moving parts/vibrations
• Occasionally (34%-66%): Biological agents (primary airborne and blood-borne viruses), Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps)

Schedule

Monday - Friday, 7:30 AM to 4:00 PM

About Nebraska Methodist Health System

Nebraska Methodist Health System is made up of four hospitals in Nebraska and southwest Iowa, more than 30 clinic locations, a nursing and allied health college, and a medical supply distributorship and central laundry facility. From the day Methodist Hospital was chartered in 1891, service to our communities has been a top priority. Financial assistance, health education, outreach to our diverse communities and populations, and other community benefit activities have always been central to our mission.